Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 5, 2014 at 11:09 pm #20993
    kevin.murray
    Participant

    Hello,

    Catch Everest Pro v1.6 (also previous version).
    We have been using CEP for 6 months. The home page started to display with (by appearance) no text. The text is there but is in the some color as the background). Selecting shows that it is there.

    Refreshing the page produces the expected result.

    The page is quite simple. rosecityfutsal.com

    I’m stumped as to what is causing this. I have added TotalCache (W3TC) and that helped for the day, but the issue returns the next morning.

    Thoughts?

    Kevin

    March 6, 2014 at 10:33 am #21000
    Sakin
    Keymaster

    @kevin.murray: I am bit confused about your issue. Can you take the screenshot of your site when you have that issue and add the link of your screenshot there. What is the problem in homepage?

    March 7, 2014 at 3:32 am #21042
    kevin.murray
    Participant

    Sakin,

    as requested.

    http://rosecityfutsal.com/?attachment_id=1236
    http://rosecityfutsal.com/?attachment_id=1237
    http://rosecityfutsal.com/?attachment_id=1238

    Pressing F5 at rosecityfusal.com will bring the page back as expected.

    March 7, 2014 at 9:41 am #21047
    Sakin
    Keymaster

    @kevin.murray: This means it’s your server loading issue. Can you send same message to your Hosting Server Support and see what they answer. As this is the first time we are experiencing this issue and looks more of loading issue then of code issue.

    March 7, 2014 at 10:31 am #21051
    kevin.murray
    Participant

    Thanks, I am contacting them. Am I describing the issue in the proper terms?

    March 7, 2014 at 11:22 am #21052
    Sakin
    Keymaster

    @kevin.murray: Yes, you meed to told them that the site cannot load fully sometime and you have to refresh your browser to bring the site to fully load. Then you can share your screenshot of what happen.

    March 11, 2014 at 5:11 am #21154
    kevin.murray
    Participant

    Sakin,

    another resource suggests that it is an issue with loading Open Sans, sans serif. I am using the the Open Sans, sans serif in the Font Family Options of the theme.

    Is the font loaded by Catch Everest Pro theme or Word Press itself? Any guidance?

    Thanks.

    “Gents,
    We think this may be an issue with the fonts. It looks like the site is setup to call all versions of that font at once. The problem is, if the site doesn’t complete the entire call (slowness at google, server hangup etc.) then it’ll ignore the entire thing and load the rest of the page. Sans fonts. When you refresh it just pulls the missing elements and voila. Fonts.

    The fix we’ve used in the past is to have the site call each version individually. Less chance of the problem.

    See if that works. “

    March 12, 2014 at 12:14 am #21184
    Sakin
    Keymaster

    @kevin.murray: SO has it been fixed in your server. Yes, Open Sans is Google Font and is loading from google

    March 12, 2014 at 12:56 am #21189
    kevin.murray
    Participant

    It got so bad that we changed the font to Sans Serif, Ariel.

    So far, since the change, the problem has not shown itself again. I have not had a technical resource familiar with loading each version individually available to me yet.

    Any guidance is appreciated. The Open Sans looked more appealing.

    March 12, 2014 at 10:28 am #21223
    Sakin
    Keymaster

    @kevin.murray: This happens only in your server and it’s good to add that directly. Ok then reset the font to default and try adding in the Google Font Plugin and test it.

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