cannot install theme

This topic has 6 replies, 2 voices, and was last updated 5 years, 1 month ago by Skandha.

Viewing 7 posts - 1 through 7 (of 7 total)

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October 20, 2019 at 2:21 am #186267

kuangli huang
Participant

Hi,

I tried catch store. It’s awesome. So I bought cat store premium. However, the premium version cannot be installed. When I want to use ‘preview’ or ‘customize’, it returns ‘error 500’ (the plugin was installed successfully. I can use this theme. But I can’t customize it or preview it). Do you have any idea?

Thx

October 20, 2019 at 3:07 am #186269

Skandha
Participant

@kuangli0409: Hello there,
Can you try deactivating all your plugins and let me know if this resolves the issue?

Let me know if the issue persists!
Kind Regards,
Skandha

October 20, 2019 at 3:52 am #186273

kuangli huang
Participant

No. It cannot work. The free version can work correctly no matter plugins enable/disable. But pro version cannot work no matter plugins enable/disable.

October 20, 2019 at 4:44 am #186280

Skandha
Participant

@kuangli0409: Hello there,
Please follow this link to solve error 500 problem.

Let me know if the issue still persists!
Kind Regards,
Skandha

October 21, 2019 at 12:27 am #186657

kuangli huang
Participant

no, it doesn’t wok. In fact, there is NO error message in firefox.

October 22, 2019 at 12:18 pm #186763

kuangli huang
Participant

OK. I tried again. I remove ALL plugins, all other themes. then

1. I can use Catch Store them with free version
2. I cannot use pro version as well. Well, I can use it, but I cannot customize or preview it. Any idea?

If the problem cannot be solved, can I ask for refund?

Thx

November 11, 2019 at 5:43 am #225527

Skandha
Participant

@kuangli0409: Hello there,
Did you try contacting your web server regarding this? They might be able to help you out.

Kind Regards,
Skandha
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