Viewing 7 posts - 1 through 7 (of 7 total)
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  • #186267
    kuangli huang
    Participant

    Hi,

    I tried catch store. It’s awesome. So I bought cat store premium. However, the premium version cannot be installed. When I want to use ‘preview’ or ‘customize’, it returns ‘error 500’ (the plugin was installed successfully. I can use this theme. But I can’t customize it or preview it). Do you have any idea?

    Thx

    #186269
    Skandha
    Keymaster

    @kuangli0409: Hello there,
    Can you try deactivating all your plugins and let me know if this resolves the issue?

    Let me know if the issue persists!
    Kind Regards,
    Skandha

    #186273
    kuangli huang
    Participant

    No. It cannot work. The free version can work correctly no matter plugins enable/disable. But pro version cannot work no matter plugins enable/disable.

    #186280
    Skandha
    Keymaster

    @kuangli0409: Hello there,
    Please follow this link to solve error 500 problem.

    Let me know if the issue still persists!
    Kind Regards,
    Skandha

    #186657
    kuangli huang
    Participant

    no, it doesn’t wok. In fact, there is NO error message in firefox.

    #186763
    kuangli huang
    Participant

    OK. I tried again. I remove ALL plugins, all other themes. then

    1. I can use Catch Store them with free version
    2. I cannot use pro version as well. Well, I can use it, but I cannot customize or preview it. Any idea?

    If the problem cannot be solved, can I ask for refund?

    Thx

    #225527
    Skandha
    Keymaster

    @kuangli0409: Hello there,
    Did you try contacting your web server regarding this? They might be able to help you out.

    Kind Regards,
    Skandha

Viewing 7 posts - 1 through 7 (of 7 total)
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