- October 20, 2019 at 2:21 am #186267
I tried catch store. It’s awesome. So I bought cat store premium. However, the premium version cannot be installed. When I want to use ‘preview’ or ‘customize’, it returns ‘error 500’ (the plugin was installed successfully. I can use this theme. But I can’t customize it or preview it). Do you have any idea?
ThxOctober 20, 2019 at 3:07 am #186269
@kuangli0409: Hello there,
Can you try deactivating all your plugins and let me know if this resolves the issue?
Let me know if the issue persists!
SkandhaOctober 20, 2019 at 3:52 am #186273
No. It cannot work. The free version can work correctly no matter plugins enable/disable. But pro version cannot work no matter plugins enable/disable.October 20, 2019 at 4:44 am #186280October 21, 2019 at 12:27 am #186657
no, it doesn’t wok. In fact, there is NO error message in firefox.October 22, 2019 at 12:18 pm #186763
OK. I tried again. I remove ALL plugins, all other themes. then
1. I can use Catch Store them with free version
2. I cannot use pro version as well. Well, I can use it, but I cannot customize or preview it. Any idea?
If the problem cannot be solved, can I ask for refund?
ThxNovember 11, 2019 at 5:43 am #225527
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