Menu on iPhone doesn't work with static frontpage

Tagged: menu

This topic has 12 replies, 3 voices, and was last updated 7 years, 1 month ago by step2.

Viewing 13 posts - 1 through 13 (of 13 total)

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September 27, 2017 at 4:47 am #123123

step
Participant

Hi again
The Menu doesn’t work on my Iphone:
When I chose Appearance > Customize > static frontpage (I have danish menu – don’t know if this is the exactly menu names) I can choose “Frontpage show: a static page”. I choose this page “Om ecocom.dk” as fontpage. That means my frontpage is a sub-page “om ecoocm.dk”: the one you see when visiting the site: http://www.ecocom.dk
But then the menu doesn’t work.

If I don’t choose the sub-page “om ecocom.dk” – or any sub-page – as a frontpage, the menu works fine.
Regards
Step

September 27, 2017 at 6:12 am #123130

step
Participant

Hmmm, the menu is working fine on Iphone 6, but don’t work on my (old) iPhone 4.2. shouldn’t it work on all devises also old ones?
Regards
Step

September 27, 2017 at 11:15 pm #123184

Pratik
Participant

Hi @step,

This looks like an issue. Please allow us a bit of time to resolve this issue. We are working on it.

Regards,
Pratik

September 27, 2017 at 11:17 pm #123185

Pratik
Participant

Hi @step,

I checked the demo https://catchthemes.com/demo/fotografie on iphone 4s and the menu is working fine. Can you check the demo on your phone and see if the menu is working?

Can you disable all plugins and see if the problem persists?

Regards,
Pratik

September 28, 2017 at 6:04 am #123219

step2
Participant

Hi Pratik

The demo-menu is working fine on my iPhone 4.2

But the menu on my website still doesn’t work.
The problem persists even that I disable all plugins.
Please try to check the menu on iPhone 4.2: http://www.ecocom.dk
Regards
Step

(Had to make new account step2, couldn’t submit with my old account “step”)

October 1, 2017 at 1:12 am #123378

Pratik
Participant

Hi @step2,
Which page do you have as homepage?

October 1, 2017 at 4:46 am #123386

step
Participant

Hej Pratik
my homepage: http://www.ecocom.dk
Regards
Step / Step2

October 4, 2017 at 5:13 am #123610

step2
Participant

Hi Pratik
Have you checked the menu on iphone 4.2 ?
Regards Step

October 4, 2017 at 4:11 pm #123652

step2
Participant

Hi Pratik

The problem with the missing menu is solved!
Sakin installed / uninstalled som updates on my website (?) (don’t know exactly what happened), and that solved the menu-problem!
See https://catchthemes.com/support-forum/topic/cant-see-pictures-on-ipad-only-my-mac/
Also on Iphone 4.2 the menu now is working fine.
Thanks for your support!

Regards
Step

October 5, 2017 at 12:35 am #123667

Pratik
Participant

Hi @step2,

You had not updated the theme. We had solved this issue a long time ago. Please make regular updates. Also, apple has stopped support for Iphone 4s and other Ipads. Check this: https://www.cnet.com/news/iphone-4s-wont-work-with-ios-10/. So there might be future issues with these devices.

Regards,
Pratik

October 5, 2017 at 4:03 am #123702

step2
Participant

Hi Pratik
I installed the (latest?) Photografie Theme ca. 2 weeks ago this way:
“Go to Appearance > Themes.
Click the “Add New” button at the top of the page.
Click the “Upload Theme” button at the top of the page.”

Though I installed an updated theme?
How do I make regular updates in the future? in dashboard?
Regards
Step

October 5, 2017 at 4:05 am #123704

Pratik
Participant

Hi @step2,

You have to do it regularly. No need to upload new theme for free themes. There will be a notification on top if updates for themes and plugins are present. Checkout: https://codex.wordpress.org/Dashboard_Updates_Screen

October 5, 2017 at 4:19 am #123708

step2
Participant

ok got it!
Thank you very much for excellent support.
Regards
Step
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