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  • #113477
    Leslie Bigos
    Participant

    Hello, when I am using Customizer to customize my Kathmandu, I am not seeing the window which shows my site as I customize. Instead I get a blank window and it says:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Here is an image of the screen: https://storage.googleapis.com/leslie_storage/Internal%20Server%20Error.jpg

    I was using the Customizer just fine when the error occurred. I tried Deactivating plugins. Here are the plugins I am using:

    Akismet
    Catch Updater
    Jetpack
    PHP Compatibility Checker
    Responsive Accordion & Collapse
    Simple 301 Redirects
    Updraft
    WP-Optimize
    Yoast seo

    #113492
    Pratik
    Participant

    Hi @bigoslesli,

    This looks to be server issue. May due to memory exhaust. Please contact your server.

    Regards,
    Pratik

    #115812
    Dan Koenig
    Participant

    Customizer showing error: Google_AuthException thrown

    Error refreshing the OAuth2 token, message: ‘{ “error” : “invalid_grant” }’

    #115813
    Leslie Bigos
    Participant

    My hosting company increased my PHP memory and this solved my problem.

    #115848
    Pratik
    Participant

    Hi @ddk,

    Your issue looks like a plugin conflict. Please follow this post: https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/, and find the culprit plugin.

    Regards,
    Pratik

Viewing 5 posts - 1 through 5 (of 5 total)
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