Tagged: ,

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • March 24, 2017 at 1:20 pm #112809
    Casper
    Participant

    Hi.

    After I updated the theme the featured slider disappeared. I’ve checked with 3 different browsers and 2 on my phone and it’s gone in all cases. Instead it just shows a “1”. http://www.liberatingthespirit.com

    Any idea what’s causing this?

    March 25, 2017 at 1:36 am #112834
    Pratik
    Participant

    Hi @Casper,

    Strange issue. The slider is working fine in our servers.

    There can be different reasons for this.

    First, it looks to be a plugin conflict, so follow this post to see if there is a culprit plugin: https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/.

    I tried taking a look at your site and there is some minification plugin. It can cause the issue. I want to know what is the theme version you are using.

    Regards,
    Pratik

    March 25, 2017 at 4:42 am #112836
    Casper
    Participant

    Hi Pratik

    I’ve tried to disable all the plugins but that didn’t change anything.

    Yes I do have a minify plugin, but I disabled that as well and it didn’t fix it.

    I’m running theme version 3.9.1.

    All the best
    Casper

    March 25, 2017 at 11:02 pm #112878
    Pratik
    Participant

    Hi Casper,

    Can you let me know what are the settings saved in Appearance=> Customize=> Featured Slider=> Slider Options?

    I want to use the same setup in mine to replicate the issue.

    Regards,
    Pratik

    March 26, 2017 at 4:08 am #112895
    Casper
    Participant

    Hi Pratik

    The settings are:
    Homepage
    Fade
    4
    1
    Post Slider
    3
    “Unchecked”
    “Unchecked”

    If I revert back to 3.8.1 the problem disappear. It happens when I upgrade to either 3.9 or 3.9.1.

    All the best
    Casper

    March 26, 2017 at 5:34 am #112900
    Pratik
    Participant

    Hi @Casper,

    I have found the bug and submitted the fix. It should be available to you soon. Let me know if version 3.9.2 fixes the issue or not.

    Regards,
    Pratik

    March 26, 2017 at 5:56 am #112902
    Casper
    Participant

    Hi Pratik

    That’s amazing. You guys are awesome! Thank you.

    All the best
    Casper

    March 28, 2017 at 5:07 am #113042
    Casper
    Participant

    It’s working again after the latest update. Thank you!

    March 28, 2017 at 6:08 am #113047
    Pratik
    Participant

    Great the issue is solved 😀

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Featured slider disappeared’ is closed to new replies.