[Skandha]

@armartino: Hello there,
There seems to a little bug. The bug will be fixed and a theme update will be released as soon as possible. I will let you know when the update is released.

Kind Regards,
Skandha

[Skandha]

@mondocane: Hello Sergio,
I have sent you an email. Please check your inbox and spam folder as well.

Kind Regards,
Skandha

[Skandha]

@mondocane: Hello Sergio,
Your site is still running on version 1.1.

To update the theme to the latest version
You’ll need to first download the theme from your https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module.
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8
For more, check out theme instructions at https://catchthemes.com/frequently-asked-questions/#question-update-1

Let me know if you are still having issues updating the theme.

Kind Regards,
Skandha

[Skandha]

@mondocane: Hello Sergio,
Can you please update the theme to latest version 2.3? You seem be using version 1.1. Also can you try deactivating all your plugins to see if any plugins you are using is causing the issue.

If the issue persists even after updating the theme to version 2.3 I will assist you further.

Kind Regards,
Skandha

[Skandha]

@mondocane: Hello Sergio,
You seem to be using a very old version of the theme. Can you please update the theme to the latest version and let me know if the issue persists?

Kind Regards,
Skandha

[Skandha]

@vitali: Hello there,
I have sent you an email. Please check your inbox as well as the spam folder.

Kind Regards,
Skandha

[Skandha]

@jbtomaselli: Hello there,
To find Classic Block
Edit a page => Add New Block => Formatting => Classic Block

Let me know if you are still having issues.
Kind Regards,
Skandha

[Skandha]

@palosverdesmagazine: Hello there,
I have sent you an email. Please check your inbox.

Kind Regards,
Skandha

[Skandha]

@mondocane: Hello Sergio,
Please post in your site URL so that I can look into the issue.

Kind Regards,
Skandha

[Skandha]

@mystagogue: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
https://wordpress.org/support/theme/catch-fullscreen/reviews/#new-post
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

Kind Regards,
Skandha

[Skandha]

@mystagogue: Hello there,
Go to => Appearance => Customize => Theme Options => Layout Options => Single Page/Post Image Layout => Select Disabled and Publish.

Let me know if this solves your issue!
Kind Regards,
Skandha

[Skandha]

@shayd: Hello there,
I will contact you shortly through email.

I have sent an email on your registered email address. Please check your inbox as well as spam folder.

Kind Regards,
Skandha

[Skandha]

@henrikfrederiksen: Hello there,
The issue has been fixed and an update has been released. Please update the theme and let me know if the issue is resolved.

Kind Regards,
Skandha

[Skandha]

@andrewmount: Hello Andrew,
Go to => Appearance => Customize => Additional CSS and add the following CSS Code.

@media screen and (min-width: 100em) {
	body:not(.home) .custom-header {
		padding: 300px 0 !important;
	}
}

You can change the padding to adjust the height of the header image.

Let me know if this works out!
Kind Regards,
Skandha

[Skandha]

@jbtomaselli: Hello there,
To add Playlist section you will need to first create a playlist.

For Gutenberg editor first you will need add a Classic Block.
Edit a page => Add New Block => Formatting => Classic Block

After adding Classic Block click on Add Media button => Create Audio Playlist => Select your Audio Files and Click on Create a New Playlist.

Then,
Go to => Appearance => Customize => Theme Options => Sticky Playlist => Enable the section => Select the page where you created the playlist earlier and Publish.

Let me know if this helps you out!
Kind Regards,
Skandha

[Skandha]

@andrewmount: Hello there,
Can you please post in your site URL so that I can look into the issue?

Kind Regards,
Skandha

[Skandha]

@williamshome1: Hello there,
Can you let me know after making changes to which section in the customizer you got the message “Unable to save due to 2 invalid settings”?

Kind Regards,
Skandha

[Skandha]

@firstdrop: Hello there,
There seems to be an issue with the metabox option on product page. I will look into the issue and get back to you soon.

Kind Regards,
Skandha

[Skandha]

@rodeboy: Hello Chris,
I tried the same shortcode at my end and the testimonial posts are appearing in a slider. I will need to look into your site to debug the issue. I will contact you shortly through email.

Kind Regards,
Skandha

[Skandha]

@gjb007: Hello there,
Can you please let me know the PHP version on which your site is running?

Kind Regards,
Skandha

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