[Sakin]

Hi Philipp,

I see the issue when you are in “Appearance => Customize => Header Media”, you uploaded the image, then you click on “Save Draft” not “Published”. So, you need to change the action to the “Publish” button. See this screenshot https://cldup.com/Um10VQKdtg.jpg on how to change the Customizer action button setting.

Regards,
Sakin

[Sakin]

Hello Hydedm7,

You can see it in this screenshot https://cldup.com/qREY1cibjE.png, or you can check Page source view-source:https://davidmichaelhyde.com/. Also, check your cache page https://davidmichaelhyde.com/wp-content/newfold-page-cache/_index.html

Please check with your hosting server support to clear this cache.

Also, where did you send the email?

Regards,
Sakin

[Sakin]

Hello Hydedm7,

When I check the page source of your website, I see “Generated by Newfold Page Cache”, please go to plugin settings and clear the page cache.

Regards,
Sakin

[Sakin]

Hi Philipp,

Please don’t share any confidential information here in the forum. Also, you don’t need to send access. You can use a plugin for that. I have sent you an email with details.

Regards,
Sakin

[Sakin]

Hi Carey,

This is a strange issue, we haven’t faced this on our server. So, do you have an error log?

We will contact you on how to find the error log and fix it.

Regards,
Sakin

[Sakin]

Hi Philipp,

It’s strange why it’s not working on your site. We will contact you soon.

Regards,
Sakin

[Sakin]

Hi Philipp,

Can you send me the screenshot of your “Appearance => Customize => Header Media => Header Image”, You can upload a screenshot on your site or any photo-sharing site and then paste the URL here.

Regards,
Sakin

[Sakin]

Hi Philipp,

Can you share your site URL and also if possible upload the screenshot to your site and send me the screenshot URL as well?

Regards,
Sakin

[Sakin]

Hello Philipp,

You don’t need to remove the theme images. You can replace the default header image with your image. Go to “Appearance => Customize => Header Media” from your website dashboard. Then in Header Image, click “Add New Image” to upload your image which will replace the default header image.

Regards,
Sakin

[Sakin]

@knudkp: There is no option to make the site wider. It’s designed like that. So, for that you need to add custom CSS like below in “Appearance => Customize => Additional CSS” box. In the following CSS, you need to adjust 1400px to the width that you want.

@media screen and (min-width: 1366px) {
	.site {
		width: 1400px;
		max-width: 94%
	}
	#feature-slider .cycle-slideshow {
		max-width: 100%;
	}
	#feature-slider .cycle-slideshow img {
		width: 100%;
	}
}

Regards,
Sakin

[Sakin]

Hi RChalmers,

For the featured page slider, check this https://www.youtube.com/watch?v=71fFoOZNv9g
For the featured image, https://devotepress.com/blog/how-to-assign-a-featured-image/

Regards,
Sakin

[Sakin]

Hi @borderexplorer:

1. That black border is actually coming from your background. Go to “Appearance => Customize => Background Image”, then click on “Remove” and publish it.

2. This looks like an issue in your child theme, try activating the parent theme and check it. Check your child theme, archive.php file, or delete that archive.php file in your child theme.

Regards,
Sakin

[Sakin]

Hi RChalmers,

Can you post your site URL and then I can check it? Also, have you added featured images on those pages?

Regards,
Sakin

[Sakin]

Hi Ron,

Sorry for the late reply as your topic was in spam and I just recognized it.

About the featured content in the High Responsive Pro theme and other customizer-based themes:
1. Go to “Appearance => Customize => Theme Options => Featured Content”.
2. Then you need to determine the type you want to display Post or Page or Posts for a particular category or tag. So, select the “TYPE”
3. After you select the type, it will display the settings accordingly.
* If you select type as “Post”, it will allow you to select the particular post
* If you select type as “Page”, it will allow you to select the particular page
* If you select type as “Category”, it will allow you to select the category
* If you select type as “Tag”, it will allow you to select the tag
4. Here you can also select other settings like the number of content, display content, display meta, columns, title and so on.
5. After making changes, finally click on the “Publish” button.

Note: it’s also mentioned in FAQ at https://catchthemes.com/frequently-asked-questions/#question-theme-options-featured-content
and also youtube video at https://www.youtube.com/watch?v=1lxx7ey_vc4

Regards,
Sakin

[Sakin]

Hi Ron,

Sorry for the late reply as your topic was in spam and I just recognized it.
I checked your site both on desktop and on mobile but there is no issue with hyperlinks. I don’t see untitled.

Can you let me know where exactly or upload the screenshot on your site and send the URL?

Regards,
Sakin

[Sakin]

Hi Ginger,

Please add the following CSS in the “Appearance => Customize => Additional CSS” box:

.single-post.sticky-playlist-top .site-content {
  padding-top: 62px;
}

@media screen and (min-width: 64em) {
  .single-post.sticky-playlist-top .site-content {
    padding-top: 39px;
  }
}

Regards,
Sakin

[Sakin]

Hi Tony,

can you check your email spam or junk folder as we have emailed you from sales as well as support to your registered email address? Also, if there is an alternate email address then can you send us at https://catchthemes.com/contact-us/.

Regards,
Sakin

[Sakin]

Hi James,

Glad to hear that you figure it out yourself. The Photo Focus Pro theme comes with Music Focus as an option inside.

Regards,
Sakin

[Sakin]

Hi Glen,

In the “Posts page”, you will not be able to select the template. The settings in “Appearance => Customize => Theme Options => Layout Options => Homepage/Archive Layout” controls the “Posts page”.

So, we might need to check your settings in detail. Our support team will contact you.

Regards,
Sakin

[Sakin]

@pikabon: thanks for confirmation and I will close this topic.

[Author]

Posts