[Sakin]

Hi Stevieg,

Please don’t edit any theme files inside the ‘adonis’ theme directory as all the edits you make there will be reverted back when you update the theme. So, you will lose all your edits. If you need to edit any code theme files then you need to build a child theme and edit it.

To add code in header or footer, you can use the plugin like “Catch Web Tools“. Active this plugin and then activate the “Webmaster Tools” module and click on Header and Footer Scripts. Then finally add your code there.

Regards,
Sakin

[Sakin]

Hello Dani718,

It may have gone to your spam fonder. Ok let me check with sales. For these type of sales and account issues you can directly contact us at https://catchthemes.com/contact-us/

Thanks.

Regards,
Sakin

[Sakin]

Hello dreipfeile: It looks like there is an issue in an email. I have contacted you via email as well. I hope you get it. If you still haven’t got it then please contact us using different email address via our contact form at https://catchthemes.com/contact-us/

[Sakin]

Hello dreipfeile: Please check your spam or junk folder in your email for authentication email.

[Sakin]

Hello asoka1938,

Can you go to “Appearance => Customize => Header Media” and check the value in the field “Header Media Overlay”? It should be number. If you don’t want overlay then you can type in 0 instead of empty.

We will fix this empty check in the next version update.

Regards,
Sakin

[Sakin]

Hello Carolyn,

You can just click on “Create New Topic” at https://catchthemes.com/support-forum/. To post in any new questions. As some time, we don’t get a notification in old topics.

I check in your site and promotion headline has that white background. I think it’s the issue of HTML and CSS in dark color scheme. So, can you update your theme to latest version 2.7.5 and after that go to “Appearance => Customize => Theme Options” and try changing any value, this is just for clearing cache. This should fix your issue.

Regards,
Sakin

[Sakin]

Hello Milan,

Yours is different than Jamie. After you purchase the Travelore Pro theme, you need to download the theme zip file from your account at https://catchthemes.com/my-account/ and then upload it to your site from “Appearance => Themes => Add New”.

Here is the details steps:
* Download Travelore Pro zip file from your Catch Themes member https://catchthemes.com/my-account/ to your Desktop. Just for your note, some modern browser like Safari has auto zip extractor and will extract the zip file as soon as you download the zip file. In this case, open Safari and go to “Safari => Preferences” and in the “General” tab, uncheck Open “safe” files after downloading. This will stop Safari from automatically unzipping the files and then you can download the zip file
* Login to the WordPress Administration Panel
* Go to “Appearance => Themes => Add New”
* Click on “Upload Theme” and Browse the downloaded file travelore-pro.zip from the desktop where you have it downloaded
* Click “Install Now” and after installation complete, Click on Activate

You can also check out the youtube video for visual steps at https://youtu.be/gVvrbKJNfkE

Regards,
Sakin

[Sakin]

Thanks for reporting in detail with that screenshot. Now, I finally got the issue. I just fixed it and also set the update. Please update the theme and load the customizer then it will work fine.

[Sakin]

Sorry, we are not able to get this issue in our system. Maybe it’s plugin issu. So, can you install this plugin “Transients Manager” https://wordpress.org/plugins/transients-manager/ and delete all transit and check in

[Sakin]

Maybe it’s just your browser chache issue. So, can you do hard refresh and check in. I just checkin your site https://chickadeewebdesign.com/ footer and it’s showing 2020.

[Sakin]

Hello Jamie,

First, you need to activate Travelore Pro theme. Looks like you have active theme as “Travelore” free. Pleas go to “Appearance => Themes” and then active Travelore Pro theme then you will see license option in “Appearance => About Theme => License”

Regards,
Sakin

[Sakin]

@BVadmin: Ok we have changed your username as requested.

[Sakin]

Hello Klaus,

The size attribute of <font> is not supported in HTML5. Use inline CSS instead
<p style="font-size:20px">All information without guarantee </p>

But if you don’t want to use inline css and wanted to add above CSS in “Additional CSS”, then you can add the following HTML code:
<p class="text-klein">All information without guarantee </p>

Regards,
Sakin

[Sakin]

Hello Brian,

It’s a strange issue and we checked in our server and it’s working fine. So, there must be an issue with some plugin or the server settings conflicting. We are checking in details and also we will check-in details with you.

Sorry for the issues.

Regards,
Sakin

[Sakin]

Hi Vincent,

Thanks for using the Fotografie Blog Pro theme. Looking at the error you have posted in looks clearly from Squirrly SEO plugin. So, try deactivating and removing that plugin. For SEO it’s better to use Yoast SEO plugin.

Regards,
Sakin

[Sakin]

For phone number to be clickable you need to create link with tel: like below:

<a href="tel:123-456-7890">123-456-7890</a>

[Sakin]

Hi Edwin,

About the related product images in https://www.goldenbuddha.net/product/vajravarahi-statue/. Can you let me know what do you want in mobile devices. Maybe share screenshot of what you want then I can send you custom CSS.

Regards,
Sakin

[Sakin]

Hi Edwin,

About your site header image in globaltravelpress. Yes, the header image is set to 100% as in our design. The recommended image size is 1920px width by 720px height. As your image is small just above 1240px width and 492px height, that is why it looks a little blown out.

So, either increase the size of the header image or if you want it like small then add the following css in “Appearance => Customize => Additional CSS” box:

#header-featured-image {
    max-width: 1240px;
    margin: 0 auto;
}

Regards,
Sakin

[Sakin]

I am checking in your site domainline.co.uk but I cannot debug it properly as you are using “WP Fastest Cache”. So, can you clear the cache and deactivate that plugin. Then I can check in again.

[Sakin]

Hi Chris,

That issue was fixed already in the theme before in version 2.0.5. I just test in our demo site https://catchbiz.com/ and it’s working fine without any custom CSS. So, you might want to try removing your Custom CSS.

Regards,
Sakin

[Author]

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