[Pratik]

Hi @dafauti,
This option is available only in pro version. Please upgrade to pro.

Regards,
Pratik

[Pratik]

Hi @Craig,

I have given you the resolution. Your images are being served from https//, you can check your page source when the issue occurs.

What happens is your site is in http and the images are loaded from https.

If you solve the SSL issue this will go away.

I have pinpointed your issue. Nothing much can be done from our site to rectify the issue.

Regards,
Pratik

[Pratik]

Hi @Craig,

Please contact your server for secure https. This issue is SSL issue. I wont be able to help your further via this forum as it falls beyond theme support scope.

For now, try adding exception from your browser, its loading fine.

Images are being served from https:// links, that is why you are facing this kind of issue.

Regards,
Pratik

[Pratik]

Hi @Craig,

Its your site conflicting between http and https. Try https://gmgc.com.au/, its working, and try http://gmgc.com.au/, it wont work.

You need to force https. Please contact your server for this issue.

Regards,
Pratik

[Pratik]

Hi Ai Ping,

We will push it today.

Regards,
Pratik

[Pratik]

HI @real_makkoy,

If your subscriptions have expired, you will need to repurchase it. Please contact sales them at https://catchthemes.com/contact-us/ for more sales relater queries.

Regards,
Pratik

[Pratik]

Hi @real_makkoy,

You are using very old version of the theme. Your version is 1.5.2 and the current version is 3.9. I highly recommend you to update the theme and take backups before upgrading as well.

[Pratik]

Is there any customizations made via child theme? The disable function is working fine on our installations.

[Pratik]

Also, please add in a screenshot if you can.

[Pratik]

Hi @real_makkoy,

Can you try it from Appearance=> Customize=> Featured Slider=> Slider Options=> Enable Slider?

[Pratik]

Hi @bme,
I am sorry, I thought I posted the answer but forgot it. To hide excerpt in featured-slider, try following in Appearance=> Customize=> Additional CSS box:

#feature-slider .entry-content {
    display: none;
}

About the menu issue, I tried it on my phone and several devices, but the menu seems to be working fine. Can you let me know which device you have the issue in?

Regards,
Pratik

[Pratik]

Hi @Laura,

It is due to the Logo image, Your image has a lot of white in top and botton, please reduce the whites in images and it will work.

Regards,
Pratik

[Pratik]

Hi @nadiahri,

Can you see this video and see if you can update the theme or not: https://www.youtube.com/watch?v=W95SuabDZi8

Regards,
Pratik

[Pratik]

Hi @peterjones,

We have launched an update. It should solve your issue. Please update me further.

Regards,
Pratik

[Pratik]

Hi @bme,

Can you post in your site url so I cahn check it. Also, please check the demo site and see if you have problem in that site too? Demo: https://catchthemes.com/demo/parallax-frame/.

Regards,
Pratik

[Pratik]

Hi @blazingreality,

If you want a specific WordPress SEO plugin then you can try Yoast SEO plugin as well.

Regards,
Pratik

[Pratik]

Hi @real_makkoy,

I checked your site and the slider is not disabled? Can you confirm?

[Pratik]

Hi @areunov,

Then there must be something wrong with your WordPress installation. If you can, try a new installation and see if it works there.

Regards,
Pratik

[Pratik]

Hi @infoyed,

Goto Appearance=> Customize=> Theme Options=> Layout Options=> Full Content Display and make sure Option selected there is Full Content Display. Save and the more tag will work.

Regards,
Pratik

[Pratik]

Hi @infoyed,

Thank you for the apprecciation.

Regards,
Pratik

[Author]

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