[minal]

Hello @babbchuck:

Looks like your server’s PHP Max Upload Size is limited. So, please check with your website hosting server support to increase it. Please check this article https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Please kindly use our Header Enhancement plugin, which will also allow the video to play on mobile.

Here is the link to the plugin:
https://wordpress.org/plugins/header-enhancement/

Let me know if you have any other theme-related issues.

Sincerely,

Minal

 

[minal]

Hello @Amanda:

Could you please clarify what you’re looking to change? If you’re trying to adjust the position of the navigation menu, you can do so by going to the Dashboard and selecting Appearance > Customize > Menus. Let me know if you need further assistance!

You also have to disable center navigation if you want to show navigation in other positions.

Sincerely,

Minal

[minal]

Hello @Antonio:

I have requested that the developer team add a button option to the next version update.
You will get notified once it is updated.

Sincerely,

Minal

[minal]

Hello @ute hieke:

Are you referring to the space at the top of the image? If so, please add the following CSS to your additional CSS to adjust it accordingly.

body:not(.home) .site-content.section,
body:not(.home) .site-content.section > .wrapper {
  padding-top: 0;
}

Go to Dashboard >> Appearance >> Customizer >> Additional CSS.

And about the license issue, we will contact you shortly.

Sincerely,

Minal

[minal]

Hello @Antonio:

Sorry for the inconvenience caused,
Currently, there is an option to add a button only on the homepage Header Image but not on other pages header image.
Sincerely,
Minal

[minal]

Hello @jisisa5864:

Sorry for the inconvenience caused.

if you use checkout block instead of shortcode checkout (classic checkout) you have to enable it for the editor for checkbox input to show.

Could you please clarify if you were expecting a different behavior or if any adjustments are needed?
To better understand the issue, could you also share your site URL and, if possible, some screenshots? This will help us review everything thoroughly and provide the best possible support. We truly appreciate your time!

Sincerely,

Minal

• This reply was modified 1 month, 1 week ago by minal.
• This reply was modified 1 month, 1 week ago by minal.
• This reply was modified 1 month, 1 week ago by minal.

[minal]

Hello @h5th:

Sorry for the inconvenience caused,

Your given video file https://eximglobalsupply.com/wp-content/uploads/2025/01/cargo1.mp4 shows not found.

Kindly check your file has a video and check again.

Also, you can check by adding a YouTube video link in header video section to whether the header video is working or not.

If the error persists, Please feel free to place your query.

Sincerely,

Minal

[minal]

Hello @antonio:

We have an option for customizing menus.

Go to Dashboard > Appearance > Customizer >Theme Options > Menu Option. You will get the option for change the menu type.

Kindly see the screenshot if you get stuck.

I hope it works for you

Sincerely,

Minal

[minal]

Hello @catwingz,

I think you should try disabling the installed plugins on your website. It might be a plugin conflict.

but it’s likely caused by the site ground plugin, so try deactivating it then check it.

check this please for your help:

https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/

I checked on our side and it’s perfectly fine. Please check to deactivate the plugins and let me know.

Sincerely,

Minal

 

 

[minal]

Hello @barbarossa,

Fotografie Block Pro theme come with FSE Pro plugin bundle. So, you just need to renew the theme and will get plugin update as well.

Sincerely,

Minal

[minal]

Hello @jgroot,

Try troubleshoot with the solutions listed below.

• Please try to deactivate the plugin one by one and check it. A plugin conflict might cause it.
• Try switching the theme to the default WordPress theme and check it.
• Try changing permalinks. To access Permalink go to Dashboard >> Settings >> Permalink
  

If issues still persist, please feel free to add query

Sincerely,

Minal

[minal]

Hello @jgroot,

I checked on my  system with the latest woo-commerce plugin and I don’t get any error page

check the image below

Please provide us with your site URL so we can check it properly.

 

Sincerely,

Minal

[minal]

Hello @Cherise,

It seems you have js conflict with your navigations.

So here is the Custom js snippets for you to fixed above issue.

document.querySelectorAll('header .menu-item a[href^="#"]').forEach(anchor => {
  anchor.addEventListener('click', function (e) {
    e.preventDefault();
    const target = document.querySelector(this.getAttribute('href'));
    if (target) {
       target.scrollIntoView({
       behavior: 'smooth',
     });
   }
  });
});

and for adding js in your theme you have to install a plugin for that

here is the link https://wordpress.org/plugins/custom-css-js/

Hope it works for you

Sincerely,

Minal

[minal]

Hello @Nmichal,

We assume you are seeing a not-found page because you don’t have a post. That’s why you see the “not found page”.

Please check once if you have posts on your website or not.

Please feel free to ask if this did not work

Sincerely,

Minal

[minal]

Hello @johnnydev,

Can you share your site URL so we can go thoroughly check it,

Sincerely,

Minal

[minal]

Hello @catwingz,

To set a white color to the text of the table, place the below CSS on your additional CSS

Just go to Dashboard >> Appearance >> Customizer >> Additional CSS

.woocommerce-Tabs-panel table tr th, 
.woocommerce-Tabs-panel table tr td {

  color: #fff !important;

}

Change your desired color value to this given css.

and about your given CSS code you missed class selector (.) on woocommerce-Tabs-panel and also table has a id of size-guide so you either write table#size-guide or  just #size-guide like

.woocommerce-Tabs-panel #size-guide thead th, 
.woocommerce-Tabs-panel #size-guide tbody td {

  color: #fff !important;

}

.woocommerce-Tabs-panel table#size-guide thead th, 
.woocommerce-Tabs-panel table#size-guide tbody td {

  color: #fff !important;

}

I hope it works for you!

Sincerely,

Minal

[minal]

Hello @catwingz,

No, I’m still not able to inspect it.

Sincerely,

Minal

[minal]

Hello @catwingz,

I could not inspect your site, It might you disable the inspect controls throughout your site.

Please enable the inspector controls so that I can give you the desired CSS for you to fix the issue.

 

Sincerely,

Minal

[minal]

Hello @arquez

You have to enable the featured slider section from Customizer for your desired feature.

To go to Customizer, kindly follow that path,

Dashboard >> Appearance >> Customizer >> Theme Option >> Featured Slider

Please free to ask if any confusion arose,

Sincerely,

Minal

• This reply was modified 3 months, 3 weeks ago by Sakin.

[minal]

Hello @janine,

Please check once again by disabling the installed plugins..

And can you please verify, if this issue is caused right after the page refresh or just randomly after some time?

Sincerely,

Minal

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