[caseyjcrow]

I need to have my header media to autoplay once someone lands on the page. Any help is appreciated thank you.

James

[Skandha]

@caseyjcrow: Hello James,
You seem to be using Header Enhancement Plugin due to which the video won’t auto play. If you want the video to auto play you can deactivate the plugin. Also there seems to be an issue with play/pause button which will be fixed soon.

Kind Regards,
Skandha

[caseyjcrow]

The issue is that if I don’t use the Header Enhancement Plugin then the video doesn’t show up on mobiles devices…

[Skandha]

@caseyjcrow: Hello James,
To have the Header Video auto play as well as display on mobile devices you will need to upgrade to Header Enhancement Pro plugin. You can check out the additional-features available in pro version of the plugin.

Let me know if this helps you out!
Kind Regards,
Skandha

[caseyjcrow]

Okay Skandha I got the Pro plugin. But is there anything we can do about the black bars on both and desktop and especially the mobile? Not very nice looking at all.

Casey

[caseyjcrow]

I would like my issue resolved please. This header media plug is broken and is not compatible with each format desktop/pad/phone.

[caseyjcrow]

hello?

[Skandha]

@caseyjcrow: Hello Casey,
It is not possible to have the full width of the Header Video. For that you will need to have the Header of your site below the Header Video then you can have them show up on full width on desktop screens.

Let me know what you would like to do.
Kind Regards,
Skandha

[caseyjcrow]

How do I do that exactly?

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