- February 21, 2018 at 9:46 pm #132083February 21, 2018 at 9:54 pm #132084
Also, In Safari I see just a blank banner
In Google Chrome I see just the static image, not the videoFebruary 21, 2018 at 10:48 pm #132092
@jebernier: You did not post your site URL. Please post in your site URL.
SkandhaFebruary 22, 2018 at 12:03 am #132101
@jebernier: You seem to have uploaded the header media video in .mov format which is not the recommended format. Re upload the video in .mp4 format. A static image flashes before the video starts because the video takes a small amount of time to load.
Let me know if you have anymore issues!
SkandhaFebruary 22, 2018 at 6:19 pm #132183
Uploaded in .mp4 format
Still see no video in SafariFebruary 23, 2018 at 1:22 am #132200
@jebernier: We have tested it using same video on our systems in Safari and its working fine. Please try disabling all your plugins and see if the problem persists. Also, remove any custom CSS code and try again.
You can check out the screenshot: https://www.dropbox.com/s/mueluxzgmqgrve0/Screen%20Shot%202018-02-23%20at%2010.42.20%20AM.png?dl=0
Let me know if this resolves the issue!
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