August 1, 2018 at 8:08 am #150747
Hello, I am unable to update my theme in wordpress.
I get this message: An error occurred while updating Simple Catch Pro: Update package not available.
I had the theme customized with a 2 column layout, could this be why it will not update?
Lenora CurtisAugust 1, 2018 at 11:47 pm #150772SkandhaParticipant
@lenorajane: You cannot update pro theme like you update free theme .To update pro theme you’ll need to first download the theme from https://catchthemes.com/my-account/page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
For more, check out theme instructions at https://catchthemes.com/theme-instructions/simple-catch-pro/#updating
Let me know if this helps you out.
SkandhaAugust 2, 2018 at 7:58 am #150848
I have watched the video and it was a big help to see the steps.
I had my simple catch pro theme layout customized.
Will this update change the customization? Is it okay to update as the instructions said?
Lenora CurtisAugust 3, 2018 at 2:34 am #150882SkandhaParticipant
@lenorajane: If you haven’t made any changes to core theme directly all your customization will stay intact even after theme update.
Let me know if you have anymore issues.
SkandhaAugust 3, 2018 at 9:30 am #150916
The update took my site back to the old version. I paid someone at Catch Themes to do a layout customization. Now what do I do? Everything I paid for is gone.
Please HelpAugust 3, 2018 at 11:15 am #150921
I did a restore to put the customized layout back into place.
I guess since I have a customized theme, I am unable to update it???
I know they made a child theme and did the new layout, so maybe that has something to do with it.
IF I am not able to apply updates, what will happen?August 4, 2018 at 12:50 am #150955
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