Viewing 15 posts - 1 through 15 (of 15 total)
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  • #111449
    Paul
    Participant

    I cannot remove code on bottom of footer. Thanks in advance for anyone’s help on this issue.

    truthequine.com

    #111497
    Mahesh
    Keymaster

    @guzie: This is working fine on our server. Go to Dashboard=> Appearance=> Customize=> Theme Options=> Footer Editor Options and edit content in Footer Editor option as desired.

    Regards,
    Mahesh

    #111534
    Paul
    Participant

    My apologies for not making myself clearer.

    I’ve been there numerous times. The problem appears on the very bottom left corner of our website . truthequine.com
    It is not any plugin as we deactivated them then re-activated them searching for a plugin that might cause a problem.

    No luck. Checked the footer.php file nothing there. I am sure there is a solution somewhere just need help finding it. Thanks.

    http://truthequine.com/wp-content/uploads/2017/03/bottom-left-corner.jpg

    #111606
    Mahesh
    Keymaster

    @guzie: Its in customize option. Go to Dashboard=> Appearance=> Customize=> Theme Options=> Footer Editor Options and edit content in Footer Editor option.

    Regards,
    Mahesh

    #111629
    Paul
    Participant

    It is NOT on dashboard – appearance – customize – theme options – footer options.

    This is what is there now. <div class=”copyright”>Copyright © [the-year] <span>[site-link]</span>. All Rights Reserved.</div><div class=”powered”>Theme: [theme-link]</div>

    Did you look at the graphic file?

    Thanks for your time

    #111694
    Mahesh
    Keymaster

    @guzie: If you want to remove “Copyright © 2017 . All Rights Reserved.” text, please remove <div class=”copyright”>Copyright © [the-year] <span>[site-link]</span>. All Rights Reserved.</div> this part in the Footer Editor. Let me know if any problem.

    Regards,
    Mahesh

    #111735
    Paul
    Participant

    Mahesh, with all due respect you are not understanding my question. I do NOT want to remove copyright in the footer.

    The problem is in the background. Please look at the bottom left hand corner of the website in question. truthequine.com

    Or look at the graphic image below.

    http://truthequine.com/wp-content/uploads/2017/03/bottom-left-corner.jpg

    #111847
    Mahesh
    Keymaster

    @guize: Sorry, just got what you actually meant. Its not from the theme, but from one of the plugin you are using. There is a message displaying Lightbox Plus Colorbox. Please disable the plugin and check again. Let me know further.

    Regards,
    Mahesh

    #111869
    Paul
    Participant

    I have already done that once. I currently have the lightbox plus colorbox disabled. However, the problem is still there.

    Paul

    #111914
    Mahesh
    Keymaster

    @guzie: You are using some cache plugins. Sometimes, even after disabling plugins, the site seems to behave as it was due to cache. Please disable the plugins and try clearing the cache. Let me know if the problem persists, we’ll need to check on your server.

    Regards,
    Mahesh

    #111951
    Paul
    Participant

    I have already done this. Mahesh, when I do a right click and “view page source” you can see the problem.

    Please, see image below.
    http://truthequine.com/wp-content/uploads/2017/03/myterms.jpg

    Where do I go to delete it? I have looked everywhere but cannot find which file it is located.

    Thanks for your help and support.
    Paul

    #112001
    Mahesh
    Keymaster

    @guzie: We’ll need to check on your server of the issue. We’ll contact you through an email shortly.

    Regards,
    Mahesh

    #112059
    Paul
    Participant

    Site still have the issue. Could give a time when this will be fixed?
    Paul

    #112090
    Mahesh
    Keymaster

    @guzie: Was just about to check your site but couldn’t login. Have replied you through email.

    Regards,
    Mahesh

    #112171
    Mahesh
    Keymaster

    @guzie: Checked your site, tried changing theme to WordPress core theme and the text didn’t show up in there. I recommend you to update the theme/ try installing a fresh copy of the theme. You won’t lose any settings doing this. Let me know if the problem persists.
    Note: We don’t have such text in our theme file/code.

    Regards,
    Mahesh

Viewing 15 posts - 1 through 15 (of 15 total)
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