- This topic has 6 replies, 2 voices, and was last updated 3 years, 4 months ago by Skandha.
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October 19, 2020 at 3:06 pm #263112planarknightParticipant
Problem – I have created this page using the simclick pro theme and the plugin called “WP Glossary – Encyclopedia / Lexicon / Knowledge Base / Wiki / Dictionary” – I have cc’d the author here as well.
Please refer to the image I have placed here: https://www.dropbox.com/sh/yrkhq8ge6f34qc0/AADif2X5jAxKpSflREhQcy91a?dl=0 file name “the image could not be loaded.jpg”
Up until a few weeks ago before I downloaded the fix for the Italics update, what I am about to describe used to work – something else happen…
I did contact the author of the Glossary tool to investigate this first – he logged on to my site and determined that the issue lies within the theme.
Steps to repro
1) logon to my website – I can provide the information please email me.
2) Navigate to the “Chaldeapedia” menu item – select it
3) Scroll down to the glossary – in the “A” section hover over “Airion” – the glossary entry appears
4) Click on the link to “Airion” on the pageResults – a black page appears telling me “The image could not be loaded.”
Expected Results – I am taken to the wordpress page for Airion
Interesting to note – IF I do not have an image embedded in the glossary item I don’t get this error – I am taken to the appropriate wordpress page no issue at all.
Glossary Plugin Author – WP Instinct <[email protected]>
Thanks for the help!
October 19, 2020 at 11:29 pm #263132SkandhaParticipant@planarknight: Hello there,
I have sent you an email. Please check your inbox.Kind Regards,
SKandhaOctober 23, 2020 at 11:08 am #263547planarknightParticipantany update Skandha? thanks
i have provided you an admin account on my site to investigate.October 24, 2020 at 4:13 am #263607SkandhaParticipant@planarknight: Hello there,
Thats seems to be due to the Lightbox with Photoswipe. I have deactivate the plugin and the link Airion is working fine.Kind Regards,
SkandhaOctober 24, 2020 at 9:31 am #263627planarknightParticipantThank you kind sir – i will take this up with them next then!
October 28, 2020 at 3:56 pm #264135planarknightParticipantwe can close this thank you Skandha
October 30, 2020 at 10:08 pm #264358SkandhaParticipant@planarknight: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
https://wordpress.org/support/theme/simclick/reviews/#new-post
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂Kind Regards,
Skandha -
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