Viewing 7 posts - 1 through 7 (of 7 total)
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  • #263112
    planarknight
    Participant

    Problem – I have created this page using the simclick pro theme and the plugin called “WP Glossary – Encyclopedia / Lexicon / Knowledge Base / Wiki / Dictionary” – I have cc’d the author here as well.

    Please refer to the image I have placed here: https://www.dropbox.com/sh/yrkhq8ge6f34qc0/AADif2X5jAxKpSflREhQcy91a?dl=0 file name “the image could not be loaded.jpg”

    Up until a few weeks ago before I downloaded the fix for the Italics update, what I am about to describe used to work – something else happen…

    I did contact the author of the Glossary tool to investigate this first – he logged on to my site and determined that the issue lies within the theme.

    Steps to repro
    1) logon to my website – I can provide the information please email me.
    2) Navigate to the “Chaldeapedia” menu item – select it
    3) Scroll down to the glossary – in the “A” section hover over “Airion” – the glossary entry appears
    4) Click on the link to “Airion” on the page

    Results – a black page appears telling me “The image could not be loaded.”

    Expected Results – I am taken to the wordpress page for Airion

    Interesting to note – IF I do not have an image embedded in the glossary item I don’t get this error – I am taken to the appropriate wordpress page no issue at all.

    Glossary Plugin Author – WP Instinct <[email protected]>

    Thanks for the help!

    #263132
    Skandha
    Keymaster

    @planarknight: Hello there,
    I have sent you an email. Please check your inbox.

    Kind Regards,
    SKandha

    #263547
    planarknight
    Participant

    any update Skandha? thanks
    i have provided you an admin account on my site to investigate.

    #263607
    Skandha
    Keymaster

    @planarknight: Hello there,
    Thats seems to be due to the Lightbox with Photoswipe. I have deactivate the plugin and the link Airion is working fine.

    Kind Regards,
    Skandha

    #263627
    planarknight
    Participant

    Thank you kind sir – i will take this up with them next then!

    #264135
    planarknight
    Participant

    we can close this thank you Skandha

    #264358
    Skandha
    Keymaster

    @planarknight: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/simclick/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
    appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

Viewing 7 posts - 1 through 7 (of 7 total)
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