Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • March 2, 2017 at 11:01 pm #111124
    abisbee
    Participant

    Hi. I’ve uploaded header images, selected “randomize uploaded headers”, and saved/published. The images cycle as I load new pages – but ONLY in the working site, NOT for the public. What is happening?

    wwboston.org

    March 3, 2017 at 10:03 am #111160
    Mahesh
    Keymaster

    @abisbee: The feature is working fine on our server too. Do you get any error? Have you installed any plugins, please try disabling the plugins. Let me know further.

    Regards,
    Mahesh

    March 3, 2017 at 10:13 am #111162
    abisbee
    Participant

    Mahesh: No error messages. All plugins are disabled and it still won’t cycle.

    March 3, 2017 at 3:31 pm #111201
    Mahesh
    Keymaster

    @abisbee: Make sure you’ve selected randomized header. If the problem persists let me know, will have to check on your server for the issue.

    Regards,
    Mahesh

    March 3, 2017 at 6:04 pm #111206
    abisbee
    Participant

    Mahesh: There are 2 “Randomized uploaded header” buttons. The order is:

    Current header
    Randomizing uploaded headers <– This is not enabled for selection
    a list of uploaded images
    Hide image – Add new image
    Previously uploaded
    Randomizing uploaded headers <–This is selected.

    The images refresh from within the development side, but not in the live site. (And yes, I “save and publish”.)

    Any ideas?

    Thanks, Mahesh.
    Alice

    March 4, 2017 at 9:32 am #111258
    abisbee
    Participant

    Any luck in figuring this out?

    March 6, 2017 at 8:16 am #111350
    abisbee
    Participant

    Mahesh,

    We needed to go live with the site and have transferred the domain to http://wellnesswarriorsboston.org. Please use this URL when troubleshooting the site.

    Thanks.
    Alice

    March 6, 2017 at 9:59 am #111358
    Mahesh
    Keymaster

    @abisbee: Check your site and seems the random header is working fine. Sorry for the late reply.

    Regards,
    Mahesh

    March 6, 2017 at 10:15 am #111361
    abisbee
    Participant

    Please check out NOT on the admin site. They cycle on the admin side but not when logged out. They don’t cycle for anyone who has checked, using any type of device!

    (I didn’t expect you to answer on the weekend. 🙂 )

    Alice

    March 6, 2017 at 1:56 pm #111372
    Mahesh
    Keymaster

    @abisbee: We’ll need to check this on your server for the issue. We’ll email you shortly.

    Regards,
    Mahesh

    March 8, 2017 at 9:56 am #111493
    Mahesh
    Keymaster

    @abisbee: Checked your site. The issue is due to GoDaddy caching.

    Regards,
    Mahesh

    March 8, 2017 at 10:00 am #111495
    abisbee
    Participant

    Thanks, Mahesh, but would you please explain what that means so that I can talk to godaddy about it?

    Alice

    March 8, 2017 at 1:25 pm #111511
    Mahesh
    Keymaster

    @abusbee: Your web hosting is provided with caching service, which is why the issue is occurring. Yes, please contact godaddy. It is caching your site that’s why random header isn’t working as it should.

    Regards,
    Mahesh

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