[TRIPANDTRIPSA S.A.]

Goodnight!
I have parallax frame pro but at the time of publishing my website, I can not use any of the theme features. I can visualize the feactures in the web page but I can’t edit the information of the feactures in the editor panel (wordpress) since in the editor when changing the configuration it presents me as inactive or disable!

HelpME Please!

[Mahesh]

@tripandtripsa-s-a: This is a repeat question. I’ll skip this one. Already replied on the following link:
https://catchthemes.com/support-forum/topic/problem-with-parallax-frame-pro/#post-114783
Please do not repost same thing again, thank you.

Regards,
Mahesh

[TRIPANDTRIPSA S.A.]

Some sorry for repeat the question

With the problem of the team, check if there are any problems with the pluggins and not at all. Keep the same problems

Regards

[Mahesh]

@tripandtripsa-s-a: Do you get any error or something? Does the issue persist when changing the theme? Let me know further.
Please post in your site url.

Regards,
Mahesh

[TRIPANDTRIPSA S.A.]

I managed to fix some feactures, after updating the page every time changing options! But I still have problems with the slider logo, feacture slider and with the phase change of the primary menu!
In these last 3 mentioned I can change their configuration but they are not visualized in the official page

tripandtrip.ec

[Mahesh]

@tripandtripsa-s-a: Please check the image in the link below:
http://bit.ly/2pyEyGF
This is how its displaying on mine. What changes have you made. Let me know further.

Regards,
Mahesh

[TRIPANDTRIPSA S.A.]

https://www.dropbox.com/home?preview=Prueba1.png this is the error!

I activate the function in the panel editor, but dont load de changes in my website!
i have the same error with the logo slider when i activate the function logo image slider.

and… when i accede with a smartphone the opcion of the menu is not aviable, dont load!
https://www.dropbox.com/home?preview=18289850_10154838787433423_1032522301_o.png

Thanks!

[Mahesh]

@tripandtripsa-s-a: Sorry but the link to image is not working. Please use the share link. Right now, it asks for your credentials.

Regards,
Mahesh

[TRIPANDTRIPSA S.A.]

These are the correct links ! Thanks

https://www.dropbox.com/s/zl6sqtz8lq2x642/Prueba1.png?dl=0 this is the error!

I activate the function in the panel editor, but dont load de changes in my website!
i have the same error with the logo slider when i activate the function logo image slider.

and… when i accede with a smartphone the opcion of the menu is not aviable, dont load!
https://www.dropbox.com/s/0xlp3dc3echa7li/18289850_10154838787433423_1032522301_o.png?dl=0
Thanks!

[Mahesh]

@tripandtripsa-s-a: You have some JS errors on your site. Please disable all the plugins and check and let me know.

Regards,
Mahesh

[TRIPANDTRIPSA S.A.]

Hello Mahesh!

I disable all my plugins to check how is the error!

But
https://www.dropbox.com/s/9bh2hp6ud3u5k6p/Captura%20de%20pantalla%202017-05-05%2012.01.16.png?dl=0

I see the banner in the customize panel but when i see my website in another pc or explorador cant see the banner!

[Mahesh]

@tripandtripsa-s-a: I just checked your site. And now the slider is working fine. Please check the image in the link below:
http://bit.ly/2pWAjTI

Regards,
Mahesh

[TRIPANDTRIPSA S.A.]

Hello! The slider is workind but now i have another problem with the emergent menu when the people see my website in smartphones! https://www.dropbox.com/s/0xlp3dc3echa7li/18289850_10154838787433423_1032522301_o.png?dl=0
The menu don’t load!

Thanks,

[Mahesh]

@tripandtripsa-s-a: The menu is working fine on our server. Please check our demo:
https://catchthemes.com/demo/parallax-frame/
If you have any plugins installed, please disable them all and try again. Currently you have enabled Jetpack mobile view so current when someone visits your site on mobile, Jetpack’s mobile view is active.
Let me know further.

Regards,
Mahesh

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