Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 19, 2019 at 10:39 pm #168261
    Derek Batty
    Participant

    Hi Catch Theme Support

    I am now getting somewhat concerned over the length of time to get help for probably what should be a simple fix. I posted this request for support, see link below, nearly 10 days ago, and still have had no resolution to my enquiry.

    Someone was assisting though have not heard anything back from him. I have even emailed him using his email directly and still nothing?

    https://catchthemes.com/support-forum/topic/page-changes-not-taking-affect-formatting-not-changing-either-2/

    Can someone from Catch Themes help??? Is there anyone there who can assist?

    I would appreciate it if some one could look at the communication string from this link above as it contains all of the information you require regarding the problem. I can resend all of our access details to our admin site again no problems.

    Please, can someone just assist me to solve this problem. It would be much appreciated.

    I do hope this “Catches” someones attention.

    Thanks in anticipation of contact to help

    Derek

    March 20, 2019 at 1:22 am #168275
    Skandha
    Participant

    @dbatty: Hello Derek,
    Sorry for the delay.
    The issue seems to be due to you using an older version of the theme on a Gutenberg Editor.
    Can you try using the Classic Editor plugin and see if the issue persists?

    Also if you want the theme to be fully Gutenberg ready you will need to update the theme to the latest version.

    Let me know if this helps you out!
    Kind Regards,
    Skandha

    March 20, 2019 at 2:49 am #168281
    Derek Batty
    Participant

    Hi Skandha

    Thank you! This fixed the problem.

    I appreciate you getting back with a solution.

    Thanks for your support, it is much appreciated to finally resolve this issue.

    Regards

    Derek

    March 20, 2019 at 10:01 am #168313
    Skandha
    Participant

    @dbatty: Hello Derek, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/catch-responsive/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Message no. 3. Still no Support?’ is closed to new replies.