[Style-emporium]

When I try to download my purchase theme in WordPress, it keeps on saying that the zipped file is invalid.

[Sakin]

Can you check again. It must be when your order was still in processing. But when I check in your account it looks fine.

Let me know if there is problem then I will contact you through email.

[smccave1]

When I log into my catch theme account it says that I don’t have any subscriptions or orders; however, I just paid for an upgrade to Simple Catch Pro.  Why isn’t this showing up on my account?

[Sakin]

@smccave1: I just talked with my sales and she already emailed you the details. Please check in your email.

[atlavm]

WHERE IS MY ZIP FILE SO I CAN COMPLETE THE INSTALL??  it’s been 8 hours since I purchased catchbox pro-

[Sakin]

@atlavm: Sorry for the delay. Please check your email.

[anne7106]

Hi:

I zipped the two folders and tried the upload and the following error message was recieved:

“The package could not be installed. The theme is missing the style.css stylesheet.”

Please advise what to do next. this is for the MUSTANG

[Sakin]

@anne7106: I need to check in with you in detail. Check your email.

[sross00]

I am trying to install Catch Mustang onto WordPress after converting it into a zip file. It tells me I am missing the template.

Please advise.

Thank you.

[Sakin]

@sross00: you don’t need to convert it into zip file. You can just download the zip from your account at http://catchthemes.com/my-account/ and upload the zip file itself. I will also contact you through email, if you need further assistance.

[dmoxnam]

I downloaded the zipped folder of Catch Everest. After much trial and error, I finally got Word Press to acknowledge that I had installed Catch Everest, but it won’t let me switch to this new theme. It lists Catch Everest under a heading saying “Broken Themes” with the description “Template is missing.” Is there any reason why my theme is listed as incomplete? How can I fix this?

[Sakin]

@dmoxnam: When you have this type of issue you need to delete the folder catch-everest from your FTP.

[Erin]

I’m unable to upload the Catch Kathmandu Pro theme that I purchased. If I follow the steps for both uploading it in my WP dashboard or through my cPanel, I continually get errors.

[Sakin]

@Erin: Can you send me your site URL and more about the error. I will also email you personally so that you can send me detail information.

The installation process is quite simple.
1. You need to login to your WordPress Dashboard.
2. Go to “Appearance => Themes”
3. Then clock on “Add New” and then click on “Upload Theme”
4. Then click on Browse and select catch-kathmandu-pro.zip file that you have downloaded
5. Then click on “Install Now” and then activate it.

You can also check this screencast http://devotepress.com/wordpress-writing-editing/upgrade-premium-version-wordpress-themes-eg-adventurous-pro/, just skip to 4:30 minutes and you will how to install it.

[David]

Do I have to have a wordpress.com premium account to upload the theme I bought? Or do I need to set up hosing somewhere to use the theme? I keep getting a message that wordpress does NOT allow the uploading of custom themes…. Thanks in advance.

Uploading Custom Themes

Uploading a third-party or custom theme is possible only on self-hosted sites using the WordPress.org software. This means that you cannot upload any themes to your WordPress.com site. Learn more.

Instead of uploading a theme, try checking out the current theme collection to see if there’s an option there that will work well for you.

[Sakin]

@David: Yes, you cannot upload third party theme in WordPress.com. All WordPress.org theme can only to uploaded in Self Hosted site and not in WordPress.com

[Brigitte]

I purchased Catch base pro 2.4 on May 29th and finally got to a computer to install. It was not processing on my tablet while I was traveling. I’ve tried to install both with zip file, and directly from the email i received on the date of purchase. It keeps saying “invalid file” and will not let me upgrade to catch base pro 2.4

Please help!

Thank you

[Sakin]

@Brigitte: It shouldn’t be like that. Can you re-download the zip file from your account at http://catchthemes.com/my-account. It should be zip file version 3.0.1. Then upload it from “Appearance => Themes => Add New => Uploads”.

[Su]

I just purchased simple catch pro and downloaded it. When I go to upload onto wordpress it is not a zip file but rather already unzipped with many contents. How do I get it to a zip so I can upload?

Su

[Su]

Hello anyone there??

Su

[Author]

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