[dt2791]

Hi, since updating my Catch Box theme on April 24th my featured post slider has disappeared from my site’s homepage. When I go to Appearance > Theme Options and look at my Featured Post Slider all the posts and settings are there but the homepage won’t display it. What can be the issue?

My site is; http://www.inhighdefinition.co.uk

[Mahesh]

@dt2791: Go to Dashboard=> Appearance=> Customize=> Featured Slider=> Slider Options and make sure Homepage or Entire Site option is selected in Enable Slider. Also make sure that you have put the valid post IDs. And please try disabling the plugins if you have installed any. In our server, the slider is working fine.
Let me know if the problem persists.

Regards,
Mahesh

[RMCQ Web]

I updated the theme today and the slider doesn’t show. I went to Dashboard=> Appearance=> Customize=> Featured Slider=> Slider Options and there is no Enable Slider. So I can’t choose either Homepage or entire site. How do I enable the slider???
Thanks,
Rochelle

[dt2791]

The only option I see under Slider Options is this;

Check to Exclude Slider posts from Homepage posts

and selecting or unselecting this tick box doesn’t appear to affect anything. There’s no Enable Slider option.

Are you suggesting I disable all other plugins, to test if they are affecting things?

[RMCQ Web]

Forgot to say we are using Catch Box. I deactivated all of the plug-ins and then re-activated them. No change.

Thanks, Rochelle

[susannec]

what is the point of upgrading if the theme does not work. can not customize. no slider no way to add custom css. bummer

[Mahesh]

@dt2791 and @rmcq-web: Sorry, there has been a small bug in the theme, this will be fixed on the next release. We will release the quick-fix update. We’ll let you know as soon as the update is available.
And about “Homepage or Entire Site option is selected in Enable Slider “, sorry this option is not available in Catch Box Free version. I was confused and mentioned the option of Catch Box Pro.
Sorry for the inconvenience.
Note: Check to Exclude Slider posts from Homepage posts: If you are displaying latest posts in your home page, checking this option will hide the post that you’ve selected as Featured Slider Post from the post list. Hope you understand.

Regards,
Mahesh

[susannec]

wonder if anyone reads these cries for help

[Mahesh]

@susannec: Please fill up this form in the link below with your issue and details and let me know when you’ve submitted the form and our team will check the issue.
https://catchthemes.com/blog/customizer-not-working-wordpress-update/

Regards,
Mahesh

[dt2791]

So does this mean without any warning you removed the Featured Post Slider from the free version of Catch Box?? I’m not very happy about that, if that’s the case. Or are you saying that the slider will return when you issue the fix?

[dt2791]

I have now updated my theme and the slider has returned, though I notice that it is missing my four most recent posts. I’ll manually amend that and I’m glad to have the functioning slider back in place.

[Mahesh]

@dt2791: Glad that your issue is fixed.

@rmcq-web: We have released the update and is now available at WordPress.org repo, please update.

Regards,
Mahesh

[RMCQ Web]

Mahesh,

Thanks so much for the fast update! All is well now and working great.

Thanks again,
Rochelle

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