[studiodimare]

Ciao! I’m new to using your template and have just installed the 2.2 version (free) of Full Frame. So far I’m enjoying it, but I’m not able to do anything with the Featured Content or Featured Slider options under Appearance: Customize.

In both of these areas I can only change the viewing options of Homepage/Frontpage, Entire Site, and Disabled. There are no other settings in the customizer to change the default loaded images and text if I have either of these options enabled. For now I have disabled them so they do not show on my site.

Was something left out on the latest update or is it something else I’m missing?

If needed, my site can be found at inspirationtrips.com

[Mahesh]

Hi studiodimare,

Have you modified any codes? If not try disabling the plugin(all) if you are using some.
Options with hiding property is a bit tricky in Customizer. The option will only be shown if the condition is satisfied for the page you are currently viewing in the right window. When you change enable option to Entire Site or Homepage/Frontpage, other option will be shown after a while as soon as the page refreshes and load completely.
Please try again and let me know if the issue persists.

Regards,
Mahesh

[studiodimare]

It’s very strange. I’ve not modified any codes to my knowledge. I’m not a programmer. So prior customizations would have been done on the previous theme I was using. I can only remember changing the text of my 404 error page in the past before loading Full Frame.

I forgot to mention in my first post that when in the customizer I am not able to see the preview at all. Only a spinning icon as if the page is trying to refresh is seen no matter which option I am trying to view. So the only way I can see if any changes are to my liking is to save and publish, then refresh a live version of my site in another tab.

I disabled all plug-ins as you suggested. It was only then that I was able to see another section of the Featured Content options and I changed the default background and the headline. I was not able to get any options to change the Featured Page to use the 3/4 selections that are supposed to be possible. So I disabled it from showing the default instead. I tried looking for it in other areas of the customizer and to see if I could change the Featured Slider. Nothing new could be found anywhere else.

Returning to the Featured Content area of the customizer I tried refreshing my browser hoping that my preview would show up. Then the options to modify the Featured Content I was finally seeing before disappeared again. I am left only with the new background and headline I changed before this option disappeared. Thankfully I am happy with this much for now. However, I would like to put in the featured page info of linking to different services I want to showcase.

Thinking that perhaps it was a corrupted install of the theme, I also downloaded a new copy and reinstalled it. Nothing new. I’ve turned back on my plugins and will go back to adding more content on other pages for now.

[Mahesh]

Hi @studiodimare,

Its quite strange that you are facing the issues in your server, the theme and the options are working fine on ours. We have to check further in your server. We will contact you through email for details.

Regards,
Mahesh

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