Tagged: error
- This topic has 13 replies, 3 voices, and was last updated 4 years, 9 months ago by
Skandha.
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AuthorPosts
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September 20, 2018 at 10:38 pm #154559
richardmin
ParticipantSeptember 21, 2018 at 10:39 pm #154658Skandha
Participant@richardmin: You cannot update pro theme like you update free theme. To update pro theme you’ll need to first download the theme from https://catchthemes.com/my-account/page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8
For more, check out theme instructions at https://catchthemes.com/theme-instructions/clean-fotografie-pro/#updatingLet me know if this helps you out!
Kind Regards,
SkandhaOctober 5, 2018 at 9:13 am #155875ParticipantNovember 13, 2018 at 1:14 am #159134Participant@richardmin: Sorry for the late reply. Are you still having this issue?
Kind Regards,
SkandhaNovember 13, 2018 at 8:06 am #159173ParticipantYES!!!
I still have the issue.
Help!
🙁November 13, 2018 at 10:58 pm #159220Participant@richardmin: Can you please post in your site URL?
Kind Regards,
SkandhaNovember 14, 2018 at 12:16 am #159230ParticipantNovember 14, 2018 at 1:01 am #159234Participant@richardmin: I checked your site and you already have the latest version of the theme on your site.
Kind Regards,
SkandhaNovember 15, 2018 at 5:17 am #159356Participanthuh.
strange. You don’t this at all:
https://photos.app.goo.gl/6ziFxnZ9uekQmFmq9https://photos.app.goo.gl/GR3eNN3B4Jm9TNhz5
:/
November 15, 2018 at 11:29 pm #159435Participant@richardmin: I was looking at the parent theme Fotografie Pro’s version. That was my bad, sorry. Can you try disbaling all your plugins and then try updating the theme?
Let me know if the issue persists.
Kind Regards,
SkandhaDecember 5, 2018 at 2:39 am #160838jazart72
ParticipantI’m having problems with the update too. I get a message saying the installation failed because the directory already exists.
thejazart.com
December 5, 2018 at 4:51 am #160847Participant@jazart72: To update pro theme you’ll need to first download the theme from https://catchthemes.com/my-account/page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8
For more, check out theme instructions at https://catchthemes.com/theme-instructions/fotografie-pro/#updatingLet me know if this helps you out!
Kind Regards,
SkandhaDecember 5, 2018 at 5:38 am #160849ParticipantHi, you are right, I had the updater module but it was deactivated. Thanks 🙂
December 5, 2018 at 10:37 pm #160912Participant@jazart72: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
https://wordpress.org/support/theme/clean-fotografie/reviews/#new-post
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂Kind Regards,
Skandha -
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