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  • #163104
    [email protected]
    Participant

    Hi, I purchased Catch Store Pro after trying the free version. The free version works great. The Pro version, the customize theme setting doesn’t work at all, it gives a 500 site error. Maybe a conflict with something from the free version?

    The Pro version does activate and run ok, I just can’t customize it because the customizer throws the 500 error.

    I have tried deleting the free version (by manually deleting the folder from the directory via FTP) but the error still happens. I have NOT tried looking into the database entries for conflicts.

    my site url: https://www.shipcollectibles.com

    #163110
    [email protected]
    Participant

    Note: I tried uploading Catch Store Pro to a different site that never had the free version, and the customizer works fine. So I think it’s a conflict between something that was installed in the free version, and the pro version

    #163117
    Skandha
    Keymaster

    @jbzurngmail-com: Can you try disabling all your plugins and check if the error shows up when you activate the pro theme.

    Let me know if the issue persists!
    Kind Regards,
    Skandha

Viewing 3 posts - 1 through 3 (of 3 total)
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