- This topic has 16 replies, 2 voices, and was last updated 8 years, 2 months ago by Pratik.
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January 23, 2016 at 2:30 pm #83523SarahParticipant
Hi
I cannot update Version 3.1 to 3.3 Simple Catch Pro. It always says “An error occurred while updating Simple Catch Pro: Update package not available.”.
What can I do?
Thank you very much for your support.
January 23, 2016 at 8:31 pm #83538PratikKeymasterHI @Sarah,
Please follow the instructions for updating pro theme here: http://catchthemes.com/theme-instructions/simple-catch-pro/#updating
Let me know if you have any problems.
Regards,
PratikJanuary 23, 2016 at 9:15 pm #83544SarahParticipantHI
Thank you, but its just showing this message: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
Why is it not updating as usual?
Thank you for your help.
January 24, 2016 at 7:45 am #83563PratikKeymasterHi, Sarah.
This message means that the software could not be extracted from the zip archive. Can you please check that your web server has available space on the volume where WordPress is installed and that you’re not running into quota issues (if applicable)?
Thanks,
PratikJanuary 25, 2016 at 3:15 pm #83686SarahParticipantThere is actually enough space….
January 25, 2016 at 3:35 pm #83687PratikKeymasterO ok. Quick Question: Did you try it with Catch Updater plugin enabled?
January 25, 2016 at 3:41 pm #83688SarahParticipantI cannot find this plugin in the plugin section…
January 25, 2016 at 3:43 pm #83689PratikKeymasterNo worries. It is here: http://catchthemes.com/wp-plugins/catch-updater/
January 25, 2016 at 3:51 pm #83690SarahParticipantWhich file I have to download? Because its not showing a .zip file
January 25, 2016 at 4:17 pm #83695PratikKeymasterThere is a “Download Catch Updater Plugin” in that page. It should give you a zip file. If it is not giving a zip file, then your browser is automatically unzipping it for you(usually happens in case of safari). If this happens, then there will be a catch-updater folder. Just zip it back up upload that zip in Dashboard=> Plugins=> Add New=> Upload Plugin
January 25, 2016 at 4:32 pm #83697SarahParticipantI’m using Sarfari, so thats why it’s not showing the .zip file then. I can’t upoload the whole folder. It’s just not working and leads me to the files inside the folder. There is an .php doc “catch-updater but this gives me the following notice:
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
January 25, 2016 at 4:38 pm #83698PratikKeymasterYou will need to zip that folder again and upload the zip folder.
January 25, 2016 at 4:41 pm #83699PratikKeymasterIf zipping the file is a problem, you can view this thread and see how to disable auto unzipping.
January 25, 2016 at 4:46 pm #83703SarahParticipantZipping is working, downloading too, but when I tried to activate the plugin it shows: Fatal error: Cannot redeclare catch_updater_load_textdomain() (previously declared in /home/rapunzel/www/rapunzel-will-raus.ch/wp-content/plugins/catch-updater/catch-updater.php:50) in /home/rapunzel/www/rapunzel-will-raus.ch/wp-content/plugins/catch-updater/catch-updater Kopie.php on line 50
January 25, 2016 at 4:52 pm #83704PratikKeymasterHumm, it is pretty strange issue. can you deactivate other plugins and try activating the plugin again. This can be due to a plugin conflict.
January 25, 2016 at 5:00 pm #83705SarahParticipantI deleted the plugin, downloaded and zipped it again and its running now. I tried to update to the newest version of simple catch pro but its still showing
An error occurred while updating Simple Catch Pro: Update package not available.January 26, 2016 at 10:10 am #83752PratikKeymasterHI @ Sarah,
After installing the Catch Updater, then you will need to download the zip file from My Account page and then upload the zip as described below:
= Updating Pro/Premium Themes =
1. Download your theme’s latest version zip file
2. Log into your WordPress site
3. Go to “Appearance => Themes => Add New => Upload Theme”
4. Browse the zip file with the new theme version to install
5. Click “Install Now” and your theme will update to latest version and will create backup of your existing theme in Media Library
Note: In Step 4, you can click on “More Options” to change the settings like: Updating Existing Theme, Create Backup and Message to display. -
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