[Agartha Company s.r.o. CZ05663083]

Hello, I could ask for your help. 
We have newly installed the purchased template for the website:
https://www.elamigomuerto.cz 
unfortunately the button for displaying the page does not work when viewing 
the page in the mobile version. Could I ask you for help?

[tikaram]

@mbajgar : It looks like one of the script file is missing on your theme. Please download a fresh copy of the theme and install on your site. The menu button is broken due to the missing jQuery Match-height file on your site. Please let me know if this helps you out.

Regards,
Tikaram

[Agartha Company s.r.o. CZ05663083]

<span class="Y2IQFc" lang="en">Hello, thank you for your help, 
the template was purchased on 12/26/2022 and installed on the same day.
 I'm afraid this won't fix anything after re-downloading with the demo import plugin.
 is it possible to solve this problem with a plugin or another way?</span>

[tikaram]

@mbajgar : Please try deactivating all plugins for testing purpose and check your site again after clearing cache. If the issue still persists please let me know. For more about plugin conflicts with our themes Please follow the link and let me know.

Regards,
Tikaram

[Agartha Company s.r.o. CZ05663083]

@tikaram:

<span class="Y2IQFc" lang="en">I tried to disable all plugins,
 activate the twenty twenty one template and the mobile phone menu was displayed on this template.
 After activating the Catch foodmania Pro template - the problem persists again</span>

[tikaram]

@mbajgar : Can you please check your theme folder and let me know  the file named jquery.matchHeight.min.js is bundled with the theme or not?  The path of the file is as given below

\wp-content\themes\catch-foodmania-pro\assets\js\jquery.matchHeight.min.js

Please check your theme folder and let me know.

Regards,
Tikaram

[Agartha Company s.r.o. CZ05663083]

<span class="Y2IQFc" lang="en">yes the specified folder and file are included</span>

[tikaram]

@mbajgar : I will contact you shortly.

Regards,
Tikaram

[Agartha Company s.r.o. CZ05663083]

@tikaram  thank you very much for your help

[Agartha Company s.r.o. CZ05663083]

@ tikaram

 

<span class="Y2IQFc" lang="en">Hello, could I ask about the repair? Unfortunately, the handover date for the website is approaching and it needs to work. This functionality is absolutely crucial for the customer.</span>

[tikaram]

@mbajgar : It looks like there is some issue with the path of  theme inside the themes folder.
Currently the theme is inside the themes folder but it contains one extra folder named catch-foodmania-pro. The current structure of your theme placement is as given below.

/wp-content/themes/catch-foodmania-pro/catch-foodmania-pro

You will need to remove the extra catch-foodmania-pro folder inside the themes folder and the correct structure should be

/wp-content/themes/catch-foodmania-pro

Let me know if you are still having issue with the theme file organization.

Regards,
Tikaram

 

[Agartha Company s.r.o. CZ05663083]

@tikaram

 

Hello, I deleted the folders, I also deleted the template and downloaded and uploaded again, I installed the demo, it’s true that almost everything that was missing was displayed – however, the menu on the mobile version still cannot be opened

[tikaram]

@mbajgar : Please check your site the issue has been fixed.

Regards,
Tikaram

[Author]

Posts