Viewing 13 posts - 1 through 13 (of 13 total)
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  • #228727
    pla16
    Participant

    Hi,
    I don’t speak English very well, :-(, I’m sorry.

    I have a problem with free theme Intuitive. Can you help me ? please.

    The problem : the 48.68405471.9358039 text is appearing on your homepage when Jetpack is active.

    I contacted Jetpack but they think the problem is in the theme. The problem appeared with my last post.

    I hope it’s clear.

    The link to my website : https://www.optical-aperture.fr/

    Thank for your help.
    patrick

    #228753
    Skandha
    Keymaster

    @pla16: Hello Patrick,
    Can you try deactivating all your plugins and see if the text still appear?

    Let me know if the issue persists!
    Kind Regards,
    Skandha

    #228952
    pla16
    Participant

    Hi Skandha

    Yes, I desactivated all plugins and when I desactivated Jetpack particulary, the problem did not existe.

    I submitted the problem to Jetpack and He said :
    “We primarily provide support in English. I can use Google Translate to understand you, and will reply in English.

    I understand the 48.68405471.9358039 text is appearing on your homepage when Jetpack is active. Is that correct?

    If a theme supports it, Jetpack allows posts to be tagged with a geo location. It looks like your theme may be showing the geolocation from your latest posts, which are those numbers.

    The quickest way to check that is to test for a theme conflict.

    Temporarily switch your theme to a WordPress default theme like Twenty Nineteen. Then check for the geolocation numbers on the homepage again. If the geolocation numbers are gone, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.”

    I changed theme and the problem disappears.

    Thanks very well for your help

    #229038
    Skandha
    Keymaster

    @pla16: Hello Patrick,
    I will need to look into to your site to debug the issue. I will contact you shortly by email.

    Kind Regards,
    Skandha

    #229055
    pla16
    Participant

    Thanks very well Skandha.
    best regards

    #229066
    Skandha
    Keymaster

    @pla16: Hello Patrick,
    I have sent you an email. Please check your inbox. Please check your spam folder as well.

    Kind Regards,
    Skandha

    #229330
    pla16
    Participant

    Hello Skandha

    The problem (48.68405471.9358039) is always on my home page.
    Do you see it ?
    https://www.optical-aperture.fr/
    Kind Regards,

    patrick

    #229331
    pla16
    Participant

    Skandha,

    I send you an email.
    Kind Regards
    patrick

    #229335
    Skandha
    Keymaster

    @pla16: Hello Patrick,
    I deactivated and then again activated Jetpack Plugin on your site and the geo location text does not seem to show up. Can you please check and let me know if the issue is resolved?

    Let me know if the issue persists!
    Kind Regards,
    Skandha

    #229375
    pla16
    Participant

    Hello Skandha

    for me the issue is always jespack configured.
    I’m sorry
    Parhaps, I don’t use jetpack correctly.

    Kind Regards
    patrick

    #229425
    Skandha
    Keymaster

    @pla16: Hello Patrick,
    I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/clean-enterprise/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
    appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

    #229447
    pla16
    Participant

    Hello Skandha,

    It’s difficult for me to explain in English.
    The issue is in fact the last article. There must be geographic coordinates in one of the images.
    Since I deleted the article, the problem disappears.

    Kind Regards
    patrick

    #229536
    Skandha
    Keymaster

    @pla16: Hello Patrick,
    Can you let me know on which image there must be geographic coordinates? Can you please recreate the article so that I can provide you a solution.

    Kind Regards,
    Skandha

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