Viewing 9 posts - 1 through 9 (of 9 total)
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  • June 5, 2014 at 8:23 pm #33629
    Kevin
    Member

    Yesterday I logged on to my site and all was well. I went back in a few minutes later and could not access my admin at all!

    spanishvos.com

    Please help!

    Thanks!

    June 6, 2014 at 1:28 am #33673
    Sakin
    Keymaster

    Hello Kevin,

    What is your problem when you try to access you admin section. We don’t have control of your WordPress admin section.

    Have you recently added new plugin or updated the plugin then try deleting that plugin. For this type of issue, you need to contact your Hosting Server support team.

    Regards,
    Sakin

    June 6, 2014 at 2:14 am #33682
    Kevin
    Member

    Please help! I get this message:

    Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 30720 bytes) in /data/16/3/53/133/3053459/user/3401062/htdocs/wp1/wp-admin/includes/post.php on line 38

    June 6, 2014 at 2:23 am #33685
    Sakin
    Keymaster

    @Kevin: Yes this is server related issue. So, send this link error message to your Website Hosting Support and they will be able to fix it.

    June 10, 2014 at 2:38 am #34096
    Kevin
    Member

    Please help! My service provider says it is not them. Here is the email:

    —–Original Message—–
    From: [email protected] [mailto:[email protected]]
    Sent: Friday, June 6, 2014 09:43 AM
    To: ‘Karen Bloxo’
    Subject: [tkt:940825]

    Dear ,

    Thank you for contacting Register.com, a Web.com company.

    That would be a wordpress plug in error. It could be the plug in is outdated or needs to be updated, please reach out to wordpress fo rassistance with this.

    If you have any further questions, please reply to this email or contact a Web Services Consultant 24 hours a day, 7 days a week, at the numbers below.

    Thank you for choosing Register.com, a Web.com company.

    Customer Support
    Register.com, a Web.com company
    Toll free within the U.S. and Canada: (877) 381-2449
    Outside the U.S. and Canada: (902) 749-5310

    June 10, 2014 at 11:34 am #34139
    Sakin
    Keymaster

    Hello Kevin,

    This is not theme issue, I can guarantee that. If that is plugin issue then can you log in to your FTP access and then rename plugin directory and try to check in. Once you rename the plugin directory. All your plugin will be disable.

    Regards,
    Sakin

    June 10, 2014 at 7:05 pm #34162
    Kevin
    Member

    I am not sure what it means to log in to “FTP” access. So far, I still do not know who to turn to for help. Everyone keeps sending me to someone else and my site has been down for over a week now. So some actual help would be appreciated by me and the people on this website.

    June 10, 2014 at 10:47 pm #34173
    Sakin
    Keymaster

    @Kevin: If no one is helping you then I will do it. Ok I will send you personal email and please reply me there.

    June 11, 2014 at 8:59 am #34215
    Sakin
    Keymaster

    @Kevin: Thanks for providing information through email.

    I already mention you, this error is from memory exhaustion and you need help from your hosting server to increase the memory limit. But since your hosing server didn’t support and no one to help. I try to help you.

    I have just increase your site PHP memory limit to 64MB by adding the following code in wp.config.php file
    define('WP_MEMORY_LIMIT', '64M');

    Now, you will be able to access your WordPress dashboard.

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