Backoffice very slowly with Pro version Kathmandu

This topic has 15 replies, 3 voices, and was last updated 10 years, 6 months ago by Sakin.

Viewing 16 posts - 1 through 16 (of 16 total)

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May 15, 2014 at 11:00 pm #30818

Romuald
Participant

Why Backoffice is very slowly with Pro version Kathmandu with the last version 2.4 ? I will change this theme, the time is too long for the backoffice.

May 16, 2014 at 12:57 am #30841

Sakin
Keymaster

@Le Moué: Hum it’s strange as we haven’t change much in version 2.4. It’s all just quick bug fixes. It shouldn’t be effecting any performance. If you have recently upgraded your WordPress or any other plugin then check that. Also I would like to let you know that now a days WordPress admin call Google Custom Font and it take bit of time to load as well. So, it depends on the internet you use.

May 16, 2014 at 2:52 am #30879

Romuald
Participant

Thanks for you response Sakin. It’s the same with the previous version 2.3 bought in 8th may. It’s only in the backoffice, not in the frontend. The problem is fixed with another theme as catch everest for example.

May 16, 2014 at 11:50 am #30938

Sakin
Keymaster

@Romuald: Ok I will email you personally to check in details. As in our server Catch Everest and Catch Kathmandu Pro Backend loads at the same time. Also both the backend use same code base.

May 16, 2014 at 5:36 pm #30981

Romuald
Participant

Hi Sakin, no problem with catch Kathmanu free, can you send me catch Everest Pro for test it, if it’s good, I buy it ?

Time loads
With pro : http://wp.seez.fr/Capture.jpg
With free : http://wp.seez.fr/Capture_free.jpg

May 17, 2014 at 1:09 am #31056

Sakin
Keymaster

@Romuald: Can you reply me in the email that I have send you. Also in your capture.jpg, can you expand all element so that I can see where it is talking load time more. Again I also tested with Firebug and same here.

May 17, 2014 at 12:55 pm #31118

Romuald
Participant

The mail system

<[email protected]>: host catchthemes.com[173.194.66.27] said: 550
5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 sd20si2254062wjb.41 – gsmtp

May 17, 2014 at 1:04 pm #31119

Romuald
Participant

http://wp.seez.fr/Capture3.jpg

May 17, 2014 at 5:49 pm #31134

Scholz
Participant

Same problem with the admin-area of wordpress.

It`s very very slow 🙁 it’s not possible to use it acceptably 🙁

I have activated one of the free installed themes for testing. With other theme there are no performance problems …

I could send you username and password for testing if you want to try it.

May 17, 2014 at 6:04 pm #31136

Sakin
Keymaster

@Romuald: I send you email in your email address that you have registered with but you didn’t reply me. If you want me to send in different address then let me know it.

wordpress[at]catchthemes[dot]com is noreply email address. So, you will not be able to send email in this address. Don’t send in this email address.

May 17, 2014 at 6:06 pm #31137

Sakin
Keymaster

@Scholz: I have just emailed you. You can send me details there.

May 17, 2014 at 9:21 pm #31147

Sakin
Keymaster

@Scholz: Thanks. I got email reply. I will check it now.

May 19, 2014 at 2:17 pm #31321

Romuald
Participant

Hello Sakin,

Firebug said :

JSON.parse: bad control character in string literal at line 1 column 2 of the JSON data

Line 27

*/__d(“JSON3”,[],function(a,b,c,d,e,f){(function(){var g={}.toString,h,i,j,k=e.exports={},l='{“A”:[1,true,false,null,”\\u0000\\b\\n\\f\\r\\t”]}’

Romuald

May 19, 2014 at 2:56 pm #31334

Sakin
Keymaster

@Romuald: Can you send me your email address. As I didn’t get reply when I send you email in the email address that you register with us.

Our theme doesn’t use any JSON. So, please check your plugins for that.

May 20, 2014 at 2:35 am #31408

Romuald
Participant

[email protected]
I think I’ll take everest free theme

May 20, 2014 at 11:12 am #31458

Sakin
Keymaster

@Romuald: Ok I will check in.
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