Viewing 20 posts - 1 through 20 (of 32 total)
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  • Author
    Posts
  • March 10, 2022 at 9:49 pm #301281
    andrmcal
    Participant

    Hi there,

    The countdown is showing the incorrect number. I believe the customizer is not saving data entered into the End Date time box, despite clicking to publish the updated time of the event. Can this be fixed?

    March 11, 2022 at 12:18 am #301289
    Skandha
    Participant

    @andrmcal: Hello there,

    Can you please post in your site URL so that I can look into the issue?

    Kind Regards,
    Skandha

    March 11, 2022 at 6:36 pm #301330
    andrmcal
    Participant

    andrewandmarkus.com

    March 15, 2022 at 12:10 pm #301512
    PZacchia
    Participant

    I have the same problem. I can’t even modify the exact time in either the Start or the End date. My URL is http://www.2polipettisposi.it.

    March 18, 2022 at 3:41 am #301684
    Skandha
    Participant

    @pzacchia @andrmcal: Hello there,
    The Countdown seems to be working fine at my end. I think this is a confusion due to the option Start Date and End Date.

    The Start Date option is only used as a reference to colored circles in the Countdown which must be before the current date as mentioned in the option description in the customizer.

    The End Date is the date where the countdown ends and works with respect to the current date and not the start date.

    Let me know if you are still facing any more issues.
    Kind Regards,
    Skandha

    March 24, 2022 at 8:20 am #302041
    Lionel Lowry
    Participant

    It is impossible for me to change the minutes and am/pm status on the event date of the countdown page.

    No matter what I enter, they reset on my return visit to the countdown page.

    Please advise.

    http://www.ido2.net

    March 24, 2022 at 10:24 am #302043
    Lionel Lowry
    Participant

    Now the countdown only shows zeros?

    March 24, 2022 at 3:57 pm #302055
    Lionel Lowry
    Participant

    I still need help on the Catch Wedding Pro Countdown!

     

    The start time sets itself incorrectly to 3:03 a.m.

    The end time sets itself incorrectly to 2:05 a.m.

     

    When these are changed and saved they reset to those incorrect times no matter what.

    It is impossible for me to change these times.

    The end time should be 2:30 p.m.

    Please help.

    This is for Ido2.net

     

    March 25, 2022 at 6:27 am #302086
    Lionel Lowry
    Participant

    The countdown clock literally doesn’t work correctly.

    48 hours and no support?

    March 25, 2022 at 6:52 am #302091
    Skandha
    Participant

    @tampalionel: Hello there,

    We are working on resolving the issue and an update will be released soon. I will let you know when the update is released.

    Kind Regards,
    Skandha

    March 25, 2022 at 5:45 pm #302102
    Lionel Lowry
    Participant

    Thanks – our wedding invitation has gone out and we are having visitors with the broken countdown clock.

    Please fix it ASAP.

    Thank you.

    March 27, 2022 at 8:21 am #302146
    Skandha
    Participant

    @tampalionel: Hello there,

    The bug has been fixed and updated will be released anytime soon. I will let you know when the update is released. Sorry for the inconvenience caused.

    Kind Regards,
    Skandha

    March 27, 2022 at 12:09 pm #302152
    Lionel Lowry
    Participant

    thanks!  please let me know when

    March 27, 2022 at 11:25 pm #302160
    Lionel Lowry
    Participant

    I see the free version has an update today.

    please update the paid WEDDING PRO version

    March 27, 2022 at 11:40 pm #302161
    Skandha
    Participant

    @tampalionel: Hello there,

    The pro version has been updated. Please update the theme to version 2.4.4 and let me know if the issue is resolved.

    Kind Regards,

    Skandha

    March 28, 2022 at 8:22 am #302182
    Lionel Lowry
    Participant

    I cannot see the update for the pro version yet.

    I can see the update for the free version.

    March 29, 2022 at 12:43 am #302211
    Skandha
    Participant

    @tampalionel: Hello there,

    Have you activated the license key on your site? If not,

    Go to => Dashboard => Appearance => About Theme => License Tab => Enter your License Key => Save Changes and Activate License.

    You can get the license key from your Catch Themes My Account Page.

    Let me know if you are still having issues updating to the latest version.
    Kind Regards,
    Skandha

    March 29, 2022 at 5:50 am #302239
    Lionel Lowry
    Participant

    Thank you. It never worked.correctly but I got it set, by trial and error, correctly.

    in the end, I had to set it about 1 hour and 17 minutes early, it seems to be working for now.

    thank you.

    March 29, 2022 at 6:24 am #302244
    Skandha
    Participant

    @tampalionel: Hello there,

    The Countdown is set to UTC so you will need to set it accordingly. Glad the issue is resolved.

    Kind Regards,
    Skandha

    March 29, 2022 at 9:31 am #302252
    Lionel Lowry
    Participant

    Good morning. Bad news. The clock does not work correctly yet

    The clock is too fast. Over time it gets out of synch with the real time.

    It continues to get worse and worse as it is operating too fast.

    Please fix ASAP

    thanks

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