Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 22, 2018 at 8:59 pm #150119
    evergreenw60
    Participant

    I just purchased Catch Box Pro. I clicked on the Download button in the receipt and it didn’t download a ZIP file, it downloaded all the CSS and PHP files into a catch-box-pro folder in my Mac’s Download folder. My Mac may have automatically unzipped the ZIP file as it downloaded it. Can your provide a direct link to the Catch Box Pro Zip file? Is there a way to prevent my Mac from unzipping the file during download?

    July 23, 2018 at 12:26 am #150132
    Skandha
    Participant

    @evergreenw60: You can either Zip the theme folder you have downloaded and then upload it or try re-downloading the .zip file using browsers other than Safari. I think then it won’t automatically unzip the file.

    Let me know if this works out!
    Kind Regards,
    Skandha

    July 26, 2018 at 8:09 pm #150437
    evergreenw60
    Participant

    I was able to re-zip the file using the Mac OS. It uploaded fine and installed correctly. Thanks.

    July 27, 2018 at 1:29 am #150451
    Skandha
    Participant

    @evergreenw60: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/catch-box/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help,
    don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

    July 27, 2018 at 4:13 am #150460
    evergreenw60
    Participant

    Skahndha replied within a day to my question about the zip file. Good tech support.

    July 27, 2018 at 4:26 am #150463
    Skandha
    Participant

    @evergreenw60: Sorry to trouble you again. Could you please leave the review in the following link?
    https://wordpress.org/support/theme/catch-box/reviews/#new-post

    Kind Regards,
    Skandha

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Purchased Catch Box Pro, Zip File Not Downloaded’ is closed to new replies.