[sujapati]

@butlergroup: We’re sorry for the inconvenience you’re facing. We’ve tested the editor on various browsers and systems, and the Editor is easily accessible as expected. It seems there may be an issue specific to your site. We will be in touch via email shortly to investigate further.

Kind Regards,
Sujapati

[sujapati]

@bultergroup:

Thank you for bringing this to our attention. We’ve thoroughly tested the ‘Editor’ feature and can confirm that everything is functioning properly on our end. It’s possible that a plugin may be causing a conflict. Could you please try deactivating your plugins temporarily and check if the issue resolves?

Please don’t hesitate to reach out if you continue experiencing any difficulties, we’d be happy to assist you further.

Kind Regards,
Sujapati

[sujapati]

@RichaardChubb: I’m glad to hear the issue has been resolved. Please don’t hesitate to reach out if you need any further assistance.

Kind Regards,
Sujapati

[sujapati]

@RichaardChubb:

It looks like you’ve selected the ‘Static Page’ option for your homepage displays, which, unlike the ‘Latest Posts’ option, follows the default layout by design.

If you’d like to modify the layout, simply click on ‘Edit Page’ in the top admin bar. This will take you to the front-page editor, where you can choose the template you’d like to display.

Hope this works for you.

Kind Regards,
Sujapati

[sujapati]

@Jason Reed: Thank you for reaching out with your query. The difficulty  you’re facing is from WordPress’s own limitations, not the theme. WordPress does not allow direct edition of patterns. However, you can easily work around this by creating a new page where you can customize and modify the pattern as needed.

Kind Regards,
Sujapati

[sujapati]

@RichaardChubb:  We apologize for the inconvenience caused. We are investigating on that issue  and will updated you shortly.

Kind Regards,
Sujapati

[sujapati]

@barbarossa: We sincerely apologize for the inconvenience you experienced. Our team has successfully resolved the issue, and you will soon receive a notification for the upcoming theme update.

Feel free to reach out if you encounter any further issues.

Kind Regards,
Sujapati

[sujapati]

@KCGPhotography:

Apologies for the inconvenience. It’s unusual that the changes you’re making aren’t appearing on your site. We’ve tested it on our server, and all changes made through the editor are reflected correctly.
We will reach you through the mail for further investigation shortly.

Kind Regards.
Sujapati

[sujapati]

Hi Staipa,

The performance of your site depends on several aspects, such as hosting quality, caching, CDN, Code Minnifications and other third party settings . Even one or two big size images can drastically vary your score. So, the theme alone is not solely responsible for its speed. You can check theme’s demo and compare its performance with your site to better understand the differences.

There are various caching plugins and page speed optimization techniques that can help improve your site’s speed. It’s also a good idea to evaluate the performance of your hosting provider.

Kind Regards,
Sujapati

[sujapati]

Hello gtkw,

Our apologies for the trouble caused. The issue occurred as a result of recent updates to the WooCommerce plugin. It’s been fixed, and you’ll receive a notification about the theme update shortly.

Kind Regards,
Sujapati

 

[sujapati]

Hi Staipa,

We are glad to hear you were able to identify the cause of the issue. Since it stems from the plugin, it’s not related to the theme. For further assistance, I recommend reaching out to the plugin’s support team.

Kind Regards,
Sujapati

[sujapati]

Hello Staipa:  We’ve tested the FSE slider across multiple pages, and it appears to be functioning correctly on all of them. The issue on your blog page could be due to a plugin conflict. Please try disabling the plugins one by one on that page to identify the cause.

Kind Regards,
Sujapati

[sujapati]

@staipa: Have you got ‘attempt block recovery’ message after the update? If yes click the button and save the file, you will get the change.

Would you please send me the screenshot of an editor with that slider?

Kind Regards,
Sujapati

[sujapati]

@stapia: We’ve resolved the autoplay delay issue. You’ll receive an update notification for both the theme and its plugin. Once you update them, you’ll be able to set the timing for the slider interval.

Meanwhile, you might see an ‘Attempt Block Recovery’ popup, as shown in the image below. Simply click the button, and everything will be good to go!

If you have any questions, please feel free to reach out.

Kind Regards,
Sujapati

[sujapati]

@stapia: Our development team has resolved the issue and it is currently in the testing phase. Once testing is complete, we will update the plugin. You can expect the plugin update within the next few days.

Thank you for your patience.

Kind Regards
Sujapati

[sujapati]

Hello Pikabon,

I noticed that you’ve used images of varying sizes. The square images are appropriately sized and look great in the thumbnails. To maintain a consistent layout, I suggest resizing the remaining images to match this aspect ratio before re-uploading them.

Kind Regards,
Sunil

[sujapati]

Hello @staipa

I’m sorry for any inconvenience you’ve experienced. Our team is currently reviewing the issue and will notify you as soon as it’s resolved.

Kind Regards,
Sujapati

[sujapati]

Hello @levysoro,

I apologize, but this theme does not include a testimonial section in both pro and free versions. If you have any other questions or need assistance with a different aspect of the theme, please don’t hesitate to reach out.

Kind Regards,
Sujapati

[sujapati]

Hello ImprobableCactus,

Apologies for the inconvenience. Kindly apply the CSS provided below to ensure the title and tagline are displayed correctly on all devices.

.wp-custom-logo .wp-block-main-header .wp-block-group.wp-block-site-identity {
    display: block;
}

You can add the CSS code by following Dashboard -> Appearance -> Editor -> Styles -> Addtional Css.

Below is the screenshot.

Kind Regards,
Sujapati

[sujapati]

Hello Kejraj,

We have already conducted thorough testing by activating the Woocommerce plugin, and everything is functioning correctly. We recommend deactivating other plugins individually to identify the root cause of the issue.

However, we have observed that the links to older posts are currently working well on your site. Have you found a solution to the issue?

Kind Regards,
Sujapati

[Author]

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