[sujapati]

Hello Mandy,

Thank you for reaching out. To better assist you, could you please share with us your url with an image block on footer so that we can inspect in detail and provide you the optimal solution for your query?

Regards,
Sunil

[sujapati]

kstevents: Thanks for the query.  Are you using the latest version of Clean Education Pro theme. If your server has PHP 8 or higher then you need Clean Education Pro theme version 3.4.2 or higher. Please check your server and the version you are trying to install. You can check changelog of theme at https://catchthemes.com/themes/clean-education-pro/#changelog

Also, it might be conflict with another plugin or  a server configuration. If your website is showing error related to the theme it’s possible that reinstalling the theme may resolve the issue. Please follow the instruction in the link below:

https://catchthemes.com/faq/how-to-install-themefor-pro-theme/

Regards,
Sunil

[sujapati]

@abegreen:
The commas between tags are default-generated text nodes (i.e., not HTML elements), which cannot be directly targeted or styled using CSS.
However, you can use the CSS below in the Additional CSS section to visually hide them on the post listing pages.

.cat-links,.tag-links {
    font-size: 0;
}
.cat-links span,
.cat-links a,
.tag-links span,
.tag-links a {
    display: inline-block;
    font-size: 12px;
    margin-right: 5px;
}

Note: These commas may still appear on single post/detail pages, as the tag structure is handled differently there.

Regards,
Sujapati

[sujapati]

@eddiecelebrant: You are very welcome! Let us know if anything else comes up.

Regards,
Sujapati

[sujapati]

@eddiecelebrant: Thanks for making it clear. If you want all post-terms to be unclickable, add the below CSS snippets to your additional CSS.

.wp-block-post-terms a {
    pointer-events: none;
    text-decoration: none;
}

Go to Dashboard > Appearance > Editor > Templates > Front Page

Please check the screenshot below for reference.

Regards,
Sujapati

 

[sujapati]

@eddiecelebrant: Thanks for the message! It looks like the link to the page didn’t come through. We understand you’re trying to display tags for your featured content to help identify their type but not to be clickable, that’s definitely possible. Please add the CSS below to your site and save the changes.

.taxonomy-post_tag.wp-block-post-terms  a {
    pointer-events: none;
    text-decoration: none;
    color: inherit;
}

Let us know if there’s anything else we can help with!.

Regards,
Sujapati

[sujapati]

@Glen: Glad to hear it’s been resolved! Feel free to reach out anytime.

Regards,
Sujapati

[sujapati]

@michael:
Thanks for making us clear. The padding-top on video wrapper is automatically set internally by FitVids.js to preserve the video’s aspect ratio, ensuring it scales fluidly across different screen sizes. You can either use the CSS below or the one you have used before to adjust the gap.

.fluid-width-video-wrapper {
    width: 100%;
    position: absolute;
    padding: 0;
    left: 0;
    top: 0;
}

Regards,
Sujapati

[sujapati]

@michael:

After inspecting the site, we found that the extra spacing is not caused by the YouTube video. Instead, it’s due to spacer blocks added in the editor. You can adjust their height by selecting the spacer block and dragging its handles directly within the WordPress editor.
I’ve attached the screenshot below for reference.

Regards,
Sujapati

[sujapati]

@cindy: No problem at all. We understand your situation and are pleased that you have identified the root cause of the issue. Thank you as always for supporting our theme and team. Please feel free to reach out if you have any questions.

Kind Regards,
Sujapati

[sujapati]

@cindy:It appears that the search functionality on your site may be affected by a plugin issue. We inspected your site using the browser’s developer console and noticed several errors related to the plugin. Everything is functioning correctly on our end, so we recommend reviewing the plugin configuration or checking for conflicts or updates.

Kind Regards,
Sujapati

[sujapati]

@cindy: Sorry for the issue caused. We are working on the issue and will soon reach out to you.

Kind Regards,
Sujapati

[sujapati]

@cindy: Apologies for the inconvenience. Our team is working on this issue as a priority and will update you shortly.

[sujapati]

@Sophie: We’ve done testing on our server and everything is working well. There is no missing ‘footer with three columns’. So please check your sit,e deactivate all the installed plugins one by one. This might be a plugin issue.

And also, please go through the link below, it might help you.

https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/

Please feel free if you need any further assistance.

Kind Regards,
Sujapati

[sujapati]

@cindy: Yes, the theme is already designed with a separate structure for mobile and desktop devices. You don’t need to add any extra code to make changes—there is a built-in option for the mobile search functionality on mobile devices .

To configure this, please navigate to:
‘Customizer => Theme Options => Header Right Sidebar Options’
From there, you can enable or disable the search options for mobile devices as needed.

Please feel free to reach out if you need any further assistance.

Regards,
Sujapati

 

 

 

[sujapati]

@cindy: Sorry to hear you’re having trouble saving the new CSS code. We’ve tested it on our server, and everything is working correctly—the changes are saved and reflected in the browser as expected.
Please go to ‘Appearacne => Customize => Addtional CSS’.
You will get the field to paste the code. Below is the screenshot.

You can also try alternative method and paste the code into style.css.
Please navigate ‘Appearance => Theme File Editor => Stylesheet(style.css)’.

If neither method works, the issue might be caused by a plugin conflict. In that case, please try deactivating plugins one by one and check if the CSS can be saved.
(Please share with us where you added the CSS and also can you share a screenshot of the error you’re seeing?)

Regards,
Sujapati

[sujapati]

@cindy: Yes, please add this to the Additional CSS field and save the changes.

Regards,
Sujapati

[sujapati]

@David: I’ve tested the font property across all major browsers—Chrome, Firefox, Microsoft Edge, Brave, and Safari—and it’s working correctly on all of them. Below is the screenshot on Safari version 18.5.

It might be a caching issue on your end. Also  Could you please try checking it again on a different Safari device?

Kind Regards,
Sujapati

[sujapati]

@Rashaim: We have conducted thorough testing on our server, and everything appears to be functioning correctly on our end. To assist you further and identify the issue more accurately, could you please share your site URL with us?

Kind Regards,
Sujapati

[sujapati]

@David: Thanks for the query. But while we checked your site, all the heading fonts are set to the ‘Playfair Display’ font. Has the issue been resolved?

Kind Regards,
Sujapati

[Author]

Posts