[sujapati]

@Maria: Have you tried deactivating the plugins you’ve recently added? In most cases, plugin conflicts can cause issues. If the problem persists and it’s not related to a plugin, we may need temporary site admin access to investigate further which we will send you through an email.

Kind Regards,
Sujapati

[sujapati]

@Barbarossa: Yes,  resetting the header part will change the navigation menu to the default settings. You will need to re-select your previous menu afterward.

Kind Regards,
Sujapati

[sujapati]

@Maria: Could you please share with us your URL? We conducted testing on our server with same WordPress version and is functioning properly.

Kind Regards,
Suajpati

[sujapati]

@Barbarossa: The issue still seems to be occurring on your site. This might be due to a cache issue related to the header section. Could you please check your settings by navigating to Appearance > Editor > Patterns > Header?
Make sure to select the current header you’re using.

You can follow the steps shown in the image below to reset the header:

Please let us know if this resolves the issue or if you need any further assistance.

Kind Regards,
Sujapati

[sujapati]

@Barbarossa: Since you are using the latest version, it should be resolved by now. We’ve tested on our end and everything is working fine. Could you kindly share your site URL so we can check further?

Kind Regards
Sujapati

[sujapati]

Hello Maurizio,

Please navigate  “Appearance => Customize => Theme Options => Layout Options”.

There you can see the lists of layout options. To achieve right sidebar, please set the Default Layout option to ‘Content, Primary Sidebar’.

Kind Regards,
Sujapati

[sujapati]

@tdlock14: The hamburger icon appears invisible because both the icon and the header background are white in color on your site. You can resolve this by applying a background color to the icon using CSS.

CSS

button.wp-block-navigation__responsive-container-open {
    background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange);
}

You can add the following CSS in “Appearance => Customize => Additional CSS”

Kind Regards,
Sujapti

 

[sujapati]

@butlergroup: We’re sorry for the inconvenience you’re facing. We’ve tested the editor on various browsers and systems, and the Editor is easily accessible as expected. It seems there may be an issue specific to your site. We will be in touch via email shortly to investigate further.

Kind Regards,
Sujapati

[sujapati]

@bultergroup:

Thank you for bringing this to our attention. We’ve thoroughly tested the ‘Editor’ feature and can confirm that everything is functioning properly on our end. It’s possible that a plugin may be causing a conflict. Could you please try deactivating your plugins temporarily and check if the issue resolves?

Please don’t hesitate to reach out if you continue experiencing any difficulties, we’d be happy to assist you further.

Kind Regards,
Sujapati

[sujapati]

@RichaardChubb: I’m glad to hear the issue has been resolved. Please don’t hesitate to reach out if you need any further assistance.

Kind Regards,
Sujapati

[sujapati]

@RichaardChubb:

It looks like you’ve selected the ‘Static Page’ option for your homepage displays, which, unlike the ‘Latest Posts’ option, follows the default layout by design.

If you’d like to modify the layout, simply click on ‘Edit Page’ in the top admin bar. This will take you to the front-page editor, where you can choose the template you’d like to display.

Hope this works for you.

Kind Regards,
Sujapati

[sujapati]

@Jason Reed: Thank you for reaching out with your query. The difficulty  you’re facing is from WordPress’s own limitations, not the theme. WordPress does not allow direct edition of patterns. However, you can easily work around this by creating a new page where you can customize and modify the pattern as needed.

Kind Regards,
Sujapati

[sujapati]

@RichaardChubb:  We apologize for the inconvenience caused. We are investigating on that issue  and will updated you shortly.

Kind Regards,
Sujapati

[sujapati]

@barbarossa: We sincerely apologize for the inconvenience you experienced. Our team has successfully resolved the issue, and you will soon receive a notification for the upcoming theme update.

Feel free to reach out if you encounter any further issues.

Kind Regards,
Sujapati

[sujapati]

@KCGPhotography:

Apologies for the inconvenience. It’s unusual that the changes you’re making aren’t appearing on your site. We’ve tested it on our server, and all changes made through the editor are reflected correctly.
We will reach you through the mail for further investigation shortly.

Kind Regards.
Sujapati

[sujapati]

Hi Staipa,

The performance of your site depends on several aspects, such as hosting quality, caching, CDN, Code Minnifications and other third party settings . Even one or two big size images can drastically vary your score. So, the theme alone is not solely responsible for its speed. You can check theme’s demo and compare its performance with your site to better understand the differences.

There are various caching plugins and page speed optimization techniques that can help improve your site’s speed. It’s also a good idea to evaluate the performance of your hosting provider.

Kind Regards,
Sujapati

[sujapati]

Hello gtkw,

Our apologies for the trouble caused. The issue occurred as a result of recent updates to the WooCommerce plugin. It’s been fixed, and you’ll receive a notification about the theme update shortly.

Kind Regards,
Sujapati

 

[sujapati]

Hi Staipa,

We are glad to hear you were able to identify the cause of the issue. Since it stems from the plugin, it’s not related to the theme. For further assistance, I recommend reaching out to the plugin’s support team.

Kind Regards,
Sujapati

[sujapati]

Hello Staipa:  We’ve tested the FSE slider across multiple pages, and it appears to be functioning correctly on all of them. The issue on your blog page could be due to a plugin conflict. Please try disabling the plugins one by one on that page to identify the cause.

Kind Regards,
Sujapati

[sujapati]

@staipa: Have you got ‘attempt block recovery’ message after the update? If yes click the button and save the file, you will get the change.

Would you please send me the screenshot of an editor with that slider?

Kind Regards,
Sujapati

[Author]

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