[Olaf]

Hello,

another issue with the new header in 4.3.3:

https://www.man-life.de/

Under the header graphic is now a small space visible…here you can see an old version without the space:
https://www.katzen-ideen.de/

So maybe you have another idea how i can fix this…I really hope they fix this issue asap and bring a new version…

REgards
Olaf

[Olaf]

Hi,

it works. Thank you.

But why they make this change without to put in into the changelog?

Its a lot of trouble and work for me now.

And the professional support doesnt give me an answer…thats poor.

Hope they give me back my money.

Greetings from Germany

[Olaf]

Hi,

a friend check the issue for me and he told me this:

1. remove this in custom css

.site {
width:1250px;
}

2. change from
<div class=”custom-header”>
to
<div id=”custom-header”>
in html

3. Insert this

#custom-header .wrapper {
padding: 0px;
}

in “style.css”

(maybe) after definition of this:
.wrapper
in line 550

But i dont know where i have to make the changes. Can you evaluate if the changes are correct? If so that is definitely an issue of the version 4.3.3 and must be fixed asap.

And im wondering why i dont get professional support here even i pay for that. Thats really poor.

[Olaf]

I think its not an issue about the graphic. I think its inside the code.

[Olaf]

Good morning,

i installed a new website and a 1200×400 header – and same problem. so it CANT be my graphic.

I think ther is a mistake with the header, maybe a wrong div or something like this.

I bought a support ticket here and send it but until now i dont receive a message.

🙁

Regards
Olaf

[Olaf]

@Skandha

You can see the result…the header graphic is still to small. There must be a mistake inside the theme.

Here you can see an website with the old version 4.3.1, there is everything fine, even the header is big size 1200×500:
https://www.katzen-ideen.de/

Regards
Olaf

[Olaf]

Hello,

yes thats what i mean. Left and right are not like before i made the update.

Regards
Olaf

[Olaf]

@Skandha
Your image doesnt fix the problem.

I update some other sites with the same theme in the last days. There is the headergraphic original in 1200×400 and the same issue. That should not happen, right?

So i think there is an error in this theme but where…

Regards
Olaf

[Olaf]

Hi,

but with the last version i use before the update this issue not happen to my header graphics.

Is there any way to turn off this ratio function?

Regards
Olaf

[Olaf]

Hello,

it works. Thank you 🙂

REgards
Olaf

[Olaf]

Hi,

this is the URL:

https://www.apollo-hotel-cyprus.com/5-sterne-hotels-auf-zypern.html

I want to disable that the name of the autor is visible.

Regards
Olaf

[Olaf]

Hi,

you can use this domains to check:

netzsportwetten.de
pokercasinoinfo.de
katzen-ideen.de
weinseite.com
traumbetten.net
fahrradsport.net

They all have a 301 with “what not is http://www.domain.tld rewrite to https://www.domain.tld&#8221; at the htaccess file

All projects are installed with https so there could not be a error at the installation. I checked double times the configuration.

Regards
Olaf

[Olaf]

Hi,

ok, thank you. I don’t know why but there was a mistake when i copy&paste your code.

I checked again and now it is correct.

Thank you very much!

Best Regards
Olaf

[Olaf]

Hi Tikaram,

now there is no space on top, thank you.

But in the mainnavigation is no sign for the childsites. Can you check it please?

Thank you.

Regards
Olaf

[Olaf]

Hi,

the address is http://www.aegyptenurlaub.biz/

Best Regards
Olaf

[Olaf]

Hi,

i found the issue.

After uploading the update by FTP the setting “Featured Header Image Position” is switched to nothing.

I switched it back to “Before Menu” and now i can see the header picture again.

Should not happen for an regular update…

But thank you for the fast reply.

Regards
Olaf

[Olaf]

Hi,

i use the PRO Version, too.

The header disappear AFTER i updated to 4.1.2 by FTP.

What can i do – without to upload the header again?

Regards
Olaf

[Author]

Posts