[Cia Jansen]

hello, I made a website with the free Fotografie- theme and it works great on a computer,but not on a mobile: you see the menu-texts in blue letters and a lot of white space, not how it is suppose to look with pictures and all black background. What could be the problem?
Thanks.

[tikaram]

@cia-jansen : Please post in your site URL.

Regards,
Tikaram

[Cia Jansen]

sorry, I thought I already did that

http://ciajansen.com

[tikaram]

@cia-jansen : I don’t seem to find any issue on your site. Can you please explain in detail what needs to be done on your site ?

Regards,
Tikaram

[Cia Jansen]

Hey Tikaram, the easiest way would be to send you a screenshot from my mobile so you see what you first see when you open the site on a mobile device, but how do I do that here? I tried with the url but that doesn’t show the same.

I will try to explain in text: when you open ciajansen.com on a mobile device you see a total white space and on top a blue beam with Menu (left) and search (right) in it, under that a white square with a big black line around it and my header image with the text photography on top.
Than you see the text: Nothing Found…..apologies, but no results were found etc… Than again a white beam with search. And under that, still on a white background you see these texts:

Pages

about
architecture
brutalism
corporate
modernism
……… and so on, all my pages in blue text

And what you are supposed to see is a total black background with my header picture on top and Cia Jansen photography under that and than the menu and than the 4 featured contents when you scroll down with black&white pictures on a black background.

I hope this helps you find the problem.
I checked on different mobile devices from different brands and they all had the same problem.

Thank you!

[Cia Jansen]

and since I have your attention I have another question :).
I have 2 pages on my website with subpages: architecture and stories. If you only click on architecture (or stories) you see a white space with the text architecture in it and nothing else because that page is empty and the parent page. My question: is there a way to avoid that? That you cannot click on the word architecture or stories? Or that you don’t get a white /empty space but the subpages?
For me it is obvious that you see a + next to the word, but not for everybody apparently.
And on the mobile device (how you see it on your laptop when you’re customising your website), the + is to the right side of the menu-space, so there it is not so obvious.

Thank you
greetings

[Cia Jansen]

Hello, I just logged in on my phone to send you a link with the screenshot of my website. I hope this helps explainig my previous question what my website looks like on a phone and what the problem is. I hope you can help me.

Greetings

[Cia Jansen]

[tikaram]

@cia-jansen :sorry for late reply
The issue is caused by Jetpack Plugin. Mobile theme options is activated on your site.
To access the Mobile theme options:
Visit Jetpack -> Settings -> Writing tab and scroll down to the Theme Enhancements section in your Dashboard.
Find the “Enable the Jetpack Mobile theme” option
Disable it and then click Save Settings.
Let me know if you have any more issues.

[Cia Jansen]

Hello Tikaram: it works! Thank you!

And do you have an answer for my other question? The one about the parent-pages en subpages (reply 131236)?

greetings

[tikaram]

If you want to create “About” menu as just a navigation tab and not to be linked to a page do the following:
Go to Appearance => Customize => Menus => Choose the menu where you want to add “About” =>
Add Item => Select Custom Link and type Link text as “About” and “#” in the URL box. This way you can create About as just a navigational tab. Let me know if you have any more issues.

Regards,
Tikaram

[Cia Jansen]

hey Tikaram, I don’t understand the “about” section in your answer. My question was:
I have several pages on my website and 2 pages have subpages: architecture and stories.
If you only click on architecture (or stories) you see a white space with the text architecture in it and nothing else because that page is empty and the parent page.

So how can I avoid that it looks like this when you click on architecture:
http://ciajansen.com/?page_id=2

That you cannot click on the word architecture (or stories)? Or that you don’t get a white /empty space but the subpages?
Thank you

[tikaram]

@cia-jansen : Go to Appearance => Menus. Click on Custom Links to expand it.
If you want architecture page to be link less.
You want to add a custom link so give it the label as architecture. In the URL field, enter the # sign. Once done, click on the Add to Menu button. Save your menu once this custom link is added to the menu. Follow the similar steps for stories as well. Hope this resolves your issue.

Regards,
Tikaram

[Cia Jansen]

Hey Tikaram, I tried to do this but it doesn’t work. Any other ideas? Thanks and greeting

[tikaram]

@cia-jansen : I will contact you shortly by email.

Regards,
Tikaram

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