[bobgarrett]

There seems to be a problem with replying to forum posts when using Corporacy. If I switch to Twenty Twenty-Two 1.2 theme then it works correctly.
The problem is that when a post is displayed it has the link xxx.com/post-name/#respond with the title “leave a reply”. But clicking this simply shows the full post but no form to enter a reply.
As I say, switching to a standard theme fixes this.

[tikaram]

@bobgarretthomenetworks-co-uk: I will check if there is any theme related issue  and let you know soon.

Regards,
Tikaram

[tikaram]

@bobgarretthomenetworks-co-uk: Please post in your site URL so that I can check for issues and provide you the fix.

Regards,
Tikaram

[bobgarrett]

The site (and page) is https://www.ccrc.co.uk/public-forum/ but you can only reply if you have a login so I am not sure how much this will help without me creating a user for you.

[tikaram]

@bobgarretthomenetworks-co-uk: I checked your site and it looks like the caching plugin might be causing the issue. Can you please try disabling all plugins for testing purpose and enable each one again.

Please follow the following link to know more about plugin conflict with our themes.

https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/

 

Regards,
Tikaram

[bobgarrett]

Well this is a puzzle. I did at first suspect a plugin but disabling it made no difference. I then tried disabling all the plugins but a couple that would have stopped the site working for an important element. The problem was still there. I then re-enabled all those plugins and changed the theme to Twenty-Twenty-two and the problem was immediately fixed. Hence why I thought it must be the theme.

As suggested I have tried disabling cache plugins to no avail. I also disabled most plugins again. Problem still there.

Looking at the html/css of the page the form html is there but I now see that in the css there is the following…

#comments.comments-area {
display: none;
}

So the question arises as to what is inserting this. A search of the files in the site says it is in style.css of Corporacy, yet when I then go to edit that file and search for that code it is not there.

Any suggestions?

[tikaram]

@bobgarretthomenetworks-co-uk :  I will contact you shortly.

Regards,
Tikaram

[bobgarrett]

Any update on this as we still have this problem? I am reluctant to move to the standard theme but may have to soon.

[tikaram]

@bobgarretthomenetworks-co-uk : I have sent you am email. Please do not forget to check spam as well.

Regards,
Tikaram

[bobgarrett]

Apologies for wasting your time. I created a new site with just the essentials and did not find the problem. I then found the problem was custom css applied to the theme at the suggestion of one of the plugin vendors to solve a particular issue. Of course changing from your theme disabled this hence why I assumed the problem was the theme.

Thanks again for your support.

[tikaram]

@bobgarretthomenetworks-co-uk : No worries. Glad to know that the issue has been resolved.

Regards,
Tikaram

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