[sujeet]

Hello @queenshots,

I am Sorry to let you know that we don’t use a built in reCaptcha in the theme but you can use any suitable and safe plugin instead.

Thank you.

Kind Regards,
Sujeet

[sujeet]

Hello @anas-rez,

Sorry for the inconvenience caused.

Can you please mention the theme name that you used for your website? And also please share your URL here to check from our side. Thank you.

Kind Regards,
Sujeet

[sujeet]

Hello @drixe,

Sorry for the inconvenience caused.

Can you please try using our official “header enhancement” plugin for custom header video?

Here is the link to the plugin:

https://wordpress.org/plugins/header-enhancement/

Please let me know if this worked for you. Thank you.

Kind Regards,
Sujeet

[sujeet]

Hello @rockmusicraider,

Can you please mention the font name that you wanted to use?

Kind Regards,
Sujeet

[sujeet]

Awesome!

Kind Regards,
Sujeet

[sujeet]

Hi Robert,

This spacing can’t be removed by the dimention tab.

For now you can use the following css code to “Appearance => Customize => Additional CSS” to remove the spacing.

.wp-embed-responsive .wp-has-aspect-ratio .wp-block-embed__wrapper:before {
   padding-top: 0 !important;
}

Please let me know if this worked.

Kind Regards,
Sujeet

[sujeet]

Hi Robert,

That’s great your theme has been successfully activated.

Regarding the space, did you mean the space between title and video?

Or can you please send few links of the specific posts which have the spacing issue?

Kind Regards,
Sujeet

[sujeet]

Hello Robert,

Can you please share your website URL, so that I can check the space between title and content?

And regarding the License Key, we will check and get back to you shortly.

Kind Regards,
Sujeet

[sujeet]

Hello Robert,

Glad to hear that it worked for you. If you like the theme and our support then I have a quick request. Could you please leave a review?

https://wordpress.org/support/theme/clean-journal/reviews/#new-post

Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated.

Kind Regards,
Sujeet

[sujeet]

Hello @soulmister,

Yes I understand the situation. We have already sent a theme update. You can now check and update the theme.

Please let me know if the dimension tab is enabled now.

Kind Regards,
Sujeet

[sujeet]

Hello @heinelg,

Glad to know that you noticed it. And don’t be sorry Heinelg, we are always happy to help you. Thank you.

Kind Regards,
Sujeet

[sujeet]

Hello @heinelg,

Actually I didn’t get your point as I can see ‘Add an excerpt’ and featured image option at the top of the sidebar. You can just click on ‘Add an excerpt’ link and add text.

You can click the screenshot to enlarge it.

Please let me know what you exactly wanted to do. I got confused as I can see the option there in the sidebar.

Kind Regards,
Sujeet

[sujeet]

Hello @heinelg,

We’ve checked and clearly found an excerpt option in the sidebar of editor.
The screenshot has been attached for you reference.

I hope the option should be there in your sidebar and there is nothing issue with the latest version of wordpress and yes the featured image option is now at the top of the sidebar with latest wordpress udpate.

Can you please send us the an screenshot of the editor and sidebar?

Kind Regards,
Sujeet

[sujeet]

Hello @soulmister,

Sorry for the inconvenience caused.

We have now added the support for dimensions tab for blocks. You will get a theme update. Please have patience. Thank you.

Kind Regards,
Sujeet

[sujeet]

Hello @rockmusicraider,

I am so sorry to let you know that there is no specific fonts folder in this theme, but instead it is coded inside the theme. So you are able to change fonts for your websites. For changing fonts you can go to “Appearance => Customize => Theme Options => Font Family Options”.

And for your kind information, yes the theme is safe to use even there is no update for a while. And one more thing, we are in the process of converting all the classic customizer themes to new Blocks Themes. So hopefully you will able to use blocked based themes soon. Thank you.

Kind Regards,
Sujeet

[sujeet]

Hello @bigoslesli,

You will get an update regarding the social icon update. Please update the theme once you get an update.

Please let me know if the theme update updated the icon. Thank you.

Kind Regards,
Sujeet

[sujeet]

Hello @pixelfaenger,

Please check your email. Thank you.

Kind Regards,
Sujeet

• This reply was modified 1 year, 4 months ago by sujeet.

[sujeet]

Hello @pixelfaenger,

Sure, we will contact you shortly.

Kind Regards,
Sujeet

[sujeet]

Hello Heiko,

Glad to know that it worked for you.

Kind Regards,
Sujeet

[sujeet]

Hello @jmsgrazulex-be,

For footer, you can add multiple blocks to show under footer areas. For that:

Please go to Appearance => Widgets => Footer Area 1, Footer Area 2, Footer Area 3, Footer Area 4.

Or

Go to Appearance => Customizer => Widgets => Footer Area 1, Footer Area 2, Footer Area 3, Footer Area 4.

Just add blocks in the footer areas and publish. You will see them in your website footer.

And regarding Sidebar,
We have tested it in our side and are fine here. As you can see in screenshot, the filters are there.

This may be the feature of woo-commerce. The filters may be disabled in some pages where it is not needed. And also please try adding multiple products having different options for colors and sizes.

Hope this helped you. Thank you.

Kind Regards,
Sujeet

[Author]

Posts