[sujeet]

Hello @igorvera,

Can you please send an screenshot of the black square that blocking the part of the page as we can’t see any black square in the page.

Kind Regards,
Sujeet

[sujeet]

Hello @igorvera,

For now please remove the css code and save it. It will bring back to the previous presets.
Regarding your issues, we’re checking and let you know for solution.

Sorry for the in convenience caused. Please have patience.

Kind Regards,
Sujeet

[sujeet]

Hello @lmdg,

Thank you for bringing this to our attention. We’ve thoroughly tested the ‘Editor’ feature and can confirm that everything is functioning properly on our end.

So it might be either hosting or any other WordPress issue. Please contact your hosting provider for further assistance. Meanwhile you can edit your site by clicking ‘Edit Site’ link on top admin bar.

Please don’t hesitate to reach out if you continue experiencing any difficulties, we’d be happy to assist you further.

Kind Regards,
Sujeet

[sujeet]

Hello @igorvera,

Sorry for the inconvenience caused.
Can you please share your site URL so that we can check in detail?

Kind Regards,
Sujeet

[sujeet]

Hello @Glen Pavelich,

Yes it’s very strange. It should not happen. Please let us know if you face any issues further.

Regards,
Sujeet

[sujeet]

Hello @bauptstadtblick,

Please check, we’ve sent a theme update.

Regards,
Sujeet

[sujeet]

Hello @staipa,

There is no such error in our end, we checked. You can check disabling the plugins and clearing cache.

Regards,
Sujeet

[sujeet]

Hello @bauptstadtblick,

Yes we have solved the issue now and will send you an update. Please have patience.

And regarding forum login issue, did you use same passwords to login both forum and website dashboard?

Regards,
Sujeet

[sujeet]

Hello @kyadira07,

We have checked on your side, everything is fine. The custom templates that we created were shown in the templates and as well as in swap template section in pages.

You can create custom templates from either Editor or from page -> templates -> create new template. Please try from both ways. Please check screenshots.

Kind Regards,
Sujeet

[sujeet]

Hello @fsbturton,

The Media Library issue is not from the theme.

Your media library can’t load an image, which might be due to server issues, plugin conflicts, incorrect file permissions, PHP memory limit, or any other issues. You need to check with the server support. Thank you.

Regards,
Sujeet

• This reply was modified 1 year, 5 months ago by Sakin.

[sujeet]

That’s great @anon-user

[sujeet]

Hello @anon-user,

The site is fine in both Android and iPhone as well as in Mac. We have checked here. Please check attached screenshots.

iPhone:

Mac:

We suggest you to remove unnecessary padding and margin you have used for blocks and that is causing the issue in mobile.

Kind Regards,
Sujeet

[sujeet]

That’s great. @pixelfaenger, You figured it out.

• This reply was modified 1 year, 6 months ago by sujeet.

[sujeet]

Hello @pixelfaenger,

You will get an update once we send. You will be notified.

Regarding the image distorted and anchor tag(a), we will fix it in next update. Please have patience.

And you can check plugin page for new updates. Thank you.

Kind Regards,
Sujeet

[sujeet]

Hello @pixelfaenger,

Sorry for the inconvenience caused.

I have forwarded the concerned team to add the required information in theme page. Thank you so much.

For now we have fixed the issue in the etc-pro plugin. You get an update for that.

You can then add the image in the right side which will be visible in front. Please try once. I’ve added the screenshot for your ease.

Hope this helped you.

Kind Regards,
Sujeet

[sujeet]

Hello @staipa,

Seems the mobile is working fine now. I just checked.

Kind Regards,
Sujeet

[sujeet]

You can upload the image here and send us link.

https://imgbb.com/

Kind Regards,
Sujeet

[sujeet]

Hello @anon-user,

That’s strange. We checked here and found everything is fine. Can you please share your screenshots of the iPhone? Thank you.

Kind Regards,
Sujeet

[sujeet]

Hello @anon-user,

Yes the site is fine now. Please follow the instruction below:

– Kindly add the following css code to Dashboard -> Appearance -> Editor -> Styles -> Addtional Css.

Please check the screenshot below:

Css code:

@media (max-width: 781px) {
.uagb-container-inner-blocks-wrap .wp-block-columns > .wp-block-column:nth-child(1),
.uagb-container-inner-blocks-wrap .wp-block-columns>.wp-block-column:nth-child(3) {
    flex-basis: 25% !important;
}
.uagb-container-inner-blocks-wrap .wp-block-columns > .wp-block-column:nth-child(1) {
    order: 1;
}
.uagb-container-inner-blocks-wrap .wp-block-columns > .wp-block-column:nth-child(2) {
    order: 3;
}
.uagb-container-inner-blocks-wrap .wp-block-columns > .wp-block-column:nth-child(3) {
    order: 2;
}
}

@media (max-width: 1199px) {
.wp-block-navigation:not(.has-background) .wp-block-navigation__responsive-container.is-menu-open {
    background-color: var(--wp--preset--color--foreground) !important;
}
.wp-block-navigation__responsive-container-close {
    color: var(--wp--preset--color--secondary) !important;
}
}

Hope the code worked. Let me know please.

Kind Regards,
Sujeet

[sujeet]

Also check this please for your help:

https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/

Kind Regards,
Sujeet

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