[sapana]

@nuclear314: I will also talk with development team regarding your issue and will see what they come up with. I will forward you if they find any solution for that.

Kind Regards,
Sapana

[sapana]

@nuclear314: I tested it on my local it is working fine. Can you provide me your admin access if that okay so that I can look into that issue? I will shortly contact you by mail.

Kind Regards,
Sapana

[sapana]

@nuclear314: Sometimes plugin can create conflict in some themes it is not same for every theme so I think plugin you have used to place the menu icon is creating conflict on showing sub menu. Can you please try deactivate that plugin and check once. let me know if this helps you out!

Kind Regards,
Sapana

[sapana]

@nuclear314: Oh I can see your sub menu isn’t showing up sorry I thought your menu wasn’t sticky. can you please deactivate all the plugin and recheck your menu bar again this might be due to plugin conflict. Please follow this instruction. Let me know if this does some trick!!

Kind Regards,
Sapana

[sapana]

@nuclear314: Can you please check previous version setting for me and see what you have selected in your Header Right Menu

Go to=> Dashboard=> Appearance=> Customize=> Menus=> View All menu location=> Header Right Menu=> select the respective menu you want to show

I think after updating to another version your menu might be selected in Header Secondary Menu

Kind Regards,
Sapana

[sapana]

@nuclear314: Can you please post in your site url so that I can look into that issue.

Kind Regards,
Sapana

[sapana]

@striker14: Can you please post in your site URL so that I can look into that issue.

Kind Regards,
Sapana

[sapana]

@striker14: There seems to be issue with link section in portfolio. I have forward this issue to the development team , this issue will be fixed in next theme update. I will let you know as soon as new update is released.

– You need to put the feature image in page for displaying it in portfolio section .Please follow this steps
Go to=> Dashboard=> Page=> Edit page=> Select the Feature Image for that page(located in right side of page)

let me know if this help you out!

Kind Regards,
Sapana

[sapana]

@toerfiets:To update pro theme you’ll need to first download the theme from your https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8
For more, check out theme instructions at https://catchthemes.com/frequently-asked-questions/#question-update-1

Let me know if you are still having issues updating the theme.

Kind Regards,
Sapana

[sapana]

@kernengmx-ch: It is working fine in my end. Can you please provide me your admin access if that okay so that I can look into that issue and provide you with possible solution. I will shortly contact you by mail.

Kind Regards,
Sapana

[sapana]

@larrypatriquin: I am afraid but there is no any feature to control the header image size. I also notice that your header image size isn’t of standard size mention in theme instruction so it will be better you put the image size of 1920 × 540 pixels, Yes it is same for the static header also. So, I suggest you to upload the image of recommended size. Let me know if you have any other queries!!

Kind Regards,
Sapana

[sapana]

@melancholyr: Hello melancholyr, To align menu to center please follow this steps and add the following css code
Go to=> Appearance=> Customize=> Additional CSS=> add the following css code

@media screen and (min-width:1024px) {
   #fixed-header-top{
  padding-left: 200px;
   }
}

– For the drop down menu issue I will consult with development team and ask them to add this feature in next theme update if possible. I will then let you know after update is release.

Kind Regards,
Sapana

[sapana]

@congquyet04: Hello congquyet, Now we have added new feature in our Catch Themes Demo Import plugin where you can directly import the files.Please follow this steps
step 1: Download Catch Themes Demo Import plugin
step 2: Go to=> Dashboard=> Appearance=> Catch Themes Demo Import=> you will be presented with all the theme demos available.
step 3: Click on Import button

let me know if you face any difficulty while importing the demo files!

Kind Regards,
Sapana

[sapana]

@dbea3059: Hello dbea3059, I have send demo files in your mail please check your mail once. You can use our Catch Themes Demo Import plugin for importing demo files, you can follow this steps Go to => Dashboard => Appearance => Import Demo Data => Now you can Browse and Select the .xml, .dat and .wie file to Import Demo Content and Customizer Settings. let me know if this helps you out!

Kind Regards,
Sapana

[sapana]

@thelovelyisla: I am really sorry it is Appearance=> Customize=> Background Image=> select the image.

– For the footer section background image you can follow this steps
Go to=> Appearance=> Customize=> Color Options=> Footer Color=> Sidebar Area Background Image=> select the image for footer background

Yes we have the latest version of 1.8.4 . Is you previous issue resolved??

Kind Regards,
Sapana

[sapana]

@marga: Hello marga, It is a bit difficult to locate the issue without seeing your customization setting can you please provide me your admin access if that okay? I will shortly contact you by mail.

Kind Regards,
Sapana

[sapana]

@marga: Can you please check your customization settings once, let me know whether header image is selected or not?
Go to=> Dashboard=> Appearance=> Customize=> Header Image=> Select Header Image

Let me know if this helps you out!

Kind Regards,
Sapana

[sapana]

@catwingz:I need to look into your customization setting to locate that issue can you please provide me your admin access if that okay? I will shortly contact you by mail.

Kind Regards,
Sapana

[sapana]

@thelovelyisla: I tested both free and pro version in my local, It is working fine in my end. Can you please check the setting in both free and pro once, is it same or not?
Go to=> Appearance=> Customize=> Theme Options=> Background Image=> Preset=> Custom=> Check/ Uncheck scroll with page

let me know if this works out and please post in your site URL too if issue still persist

Kind Regards,
Sapana

[sapana]

Hello Ivonne: CT:Audio widget is available in Pro version. let me know which version you are using? You can check out the features available in pro version.

-If you are using pro version then you can follow this steps:
Go to=> Dashboard=> Appearance=> Widget=> CT: Audio=> you can put information over there.

Kind Regards,
Sapana

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