[minal]

Hello @ambermax:

If you have a screenshot, just upload it to https://imgbb.com/ and paste the link here, the full HTML</span> link given by Imgbb.

Sincerely,

Minal

[minal]

Hello @ambermax:

As per our check of your website, font-family is working fine,

here is our screenshot

So, can you share a screenshot from your end to compare and differentiate?

Also, can you deactivate your installed plugin and check it once?

About your license key, we will contact you shortly.

Sincerely,

Minal

[minal]

You can set the font family from the customizer, and it is working on our end without any issues, but if you want to add your font-family from CSS

Here is the CSS snippet for you to try

* To change the content of the website.

body,
 .entry-content,
 .entry-summary {
  font-family: Verdana, Geneva, sans-serif;
}

* to change the headings of the website.

h1,
 h2, 
 h3,
 h4,
 h5, 
 h6 {
   font-family: Verdana, Geneva, sans-serif;
 }

If this is not what you want, please feel free to add your query.

Sincerely,
Minal

[minal]

Hello @scorpionbowl:

It might be a network issue that is intercepting page reloads or rendering the content.

It might be helpful if you contact your hosting provider once.

Sincerely,

Minal

[minal]

Hello @ambermax:

We noticed that your website currently uses the Roboto font family. If you wish, you can customize the font family to better suit your design preferences—for example, by selecting a different font for headings or other specific elements as per the screenshot shown above.

Sincerely,

Minal

[minal]

We will get back to you once the issues are found.

But first, can you check by disabling your installed plugins and checking again?

Sincerely,

Minal

[minal]

Hello @scorpionbowl:

Since we did not find any redirect issues on your site, can you specify the particular page where those issues arise?

Also, it can be caused by plugin conflicts, so kindly check by deactivating your installed plugins one by one and then check again.

Sincerely,

Minal

 

[minal]

Hello @Rockpix:

You can remove the default subtitle from the customizer.

Please go to Dashboard > Appearance > Customizer > Layout Options > Homepage/Frontpage Options and update the Recent Post subheading fields. * Even if empty, please type some text and remove it again. then it will remove the default subtitle heading.

For assistance, please see the screenshot below

Hope it works for you.

Sincerely,

Minal

[minal]

Hello @lolaentertainment:

Sorry for confusion.

Can you provide me a landing page url so that we can check on it.

Sincerely,

Minal

[minal]

Hello @lolahentertainment:

You can remove your homepage header by following the steps shown in the screenshot below.

I assume your landing page is your homepage.

Sincerely,

Minal

[minal]

Hello @babbchuck:

Looks like your server’s PHP Max Upload Size is limited. So, please check with your website hosting server support to increase it. Please check this article https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Please kindly use our Header Enhancement plugin, which will also allow the video to play on mobile.

Here is the link to the plugin:
https://wordpress.org/plugins/header-enhancement/

Let me know if you have any other theme-related issues.

Sincerely,

Minal

 

[minal]

Hello @Amanda:

Could you please clarify what you’re looking to change? If you’re trying to adjust the position of the navigation menu, you can do so by going to the Dashboard and selecting Appearance > Customize > Menus. Let me know if you need further assistance!

You also have to disable center navigation if you want to show navigation in other positions.

Sincerely,

Minal

[minal]

Hello @Antonio:

I have requested that the developer team add a button option to the next version update.
You will get notified once it is updated.

Sincerely,

Minal

[minal]

Hello @ute hieke:

Are you referring to the space at the top of the image? If so, please add the following CSS to your additional CSS to adjust it accordingly.

body:not(.home) .site-content.section,
body:not(.home) .site-content.section > .wrapper {
  padding-top: 0;
}

Go to Dashboard >> Appearance >> Customizer >> Additional CSS.

And about the license issue, we will contact you shortly.

Sincerely,

Minal

[minal]

Hello @Antonio:

Sorry for the inconvenience caused,
Currently, there is an option to add a button only on the homepage Header Image but not on other pages header image.
Sincerely,
Minal

[minal]

Hello @jisisa5864:

Sorry for the inconvenience caused.

if you use checkout block instead of shortcode checkout (classic checkout) you have to enable it for the editor for checkbox input to show.

Could you please clarify if you were expecting a different behavior or if any adjustments are needed?
To better understand the issue, could you also share your site URL and, if possible, some screenshots? This will help us review everything thoroughly and provide the best possible support. We truly appreciate your time!

Sincerely,

Minal

• This reply was modified 11 months, 2 weeks ago by minal.
• This reply was modified 11 months, 2 weeks ago by minal.
• This reply was modified 11 months, 2 weeks ago by minal.

[minal]

Hello @h5th:

Sorry for the inconvenience caused,

Your given video file https://eximglobalsupply.com/wp-content/uploads/2025/01/cargo1.mp4 shows not found.

Kindly check your file has a video and check again.

Also, you can check by adding a YouTube video link in header video section to whether the header video is working or not.

If the error persists, Please feel free to place your query.

Sincerely,

Minal

[minal]

Hello @antonio:

We have an option for customizing menus.

Go to Dashboard > Appearance > Customizer >Theme Options > Menu Option. You will get the option for change the menu type.

Kindly see the screenshot if you get stuck.

I hope it works for you

Sincerely,

Minal

[minal]

Hello @catwingz,

I think you should try disabling the installed plugins on your website. It might be a plugin conflict.

but it’s likely caused by the site ground plugin, so try deactivating it then check it.

check this please for your help:

https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/

I checked on our side and it’s perfectly fine. Please check to deactivate the plugins and let me know.

Sincerely,

Minal

 

 

[minal]

Hello @barbarossa,

Fotografie Block Pro theme come with FSE Pro plugin bundle. So, you just need to renew the theme and will get plugin update as well.

Sincerely,

Minal

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