session time-out

This topic has 4 replies, 2 voices, and was last updated 7 years, 4 months ago by tikaram.

Viewing 5 posts - 1 through 5 (of 5 total)

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August 25, 2017 at 4:32 am #121052

Sumiko Miida
Participant

Hi Catch Themes Team,

As my website http://www.dsforum.jp/2017/talien2po3ek3soiwlt545kt/, some IE (IE 11) users cannot view the page but warning “session timeout”. It’s very curious because other IE 11 users can view the page without problem. I suggest them to refresh browser or clean cache but the issue is still remained.

I wonder whether I can add some codes to extend session time or take other ways.
Could you advise me what I can do to solve this issue?

I really appreciate your help.

Thank you,
Sumiko

August 25, 2017 at 5:38 am #121057

Sumiko Miida
Participant

To extend session time, I tried to add new plug-in “Easy Timeout Session” and extend duration time.
However the issue wasn’t be solved…

I know they set 10MB for their chache & database setting of IE and it seems enough.
I also added following code to wp-config.php, but it doesn’t work….

/**
* Enable sessions
*/
if (!session_id())
session_start();

August 25, 2017 at 6:37 am #121059

tikaram
Participant

@sumiko : I could not find any issues on your website. This is not a theme related issue. Maybe, they have other issues at their end. Let me know if you have any theme related issues.

Regards,
Tikaram

August 25, 2017 at 10:25 am #121072

Sumiko Miida
Participant

Thank you, Tikaram-san.
I will try to find the source…

Sumiko

August 27, 2017 at 1:08 pm #121151

tikaram
Participant

@sumiko : Thank you for updating. Have a Good day.

Regards,
Tikaram
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