[kjt825]

Hello,

The home menu on mobile devices is not expanding to other menu items.  When I direct link to sub pages, it works fine — the issue is just with the Home Page Menu.  When I click the responsive menu it turns from black to gray but does not expand.

Please help.  Ken

[tikaram]

@kjt825 : Please post in your site URL so that I can check for Menu issue on your site and provide you the required fix.

Regards,
Tikaram

[kjt825]

drlawrencescott.com

 

 

[kjt825]

Please let me know if you require administrative acct credentials.

drlawrencescott.com

Thank you kindly for your support.

 

[kjt825]

Hello, please let me know if you need admin access to our backend.

Thank you for your support, Ken

[tikaram]

@kjt825 : I checked your site and it looks like there is some issue on your site. Can you please try making a fresh installation of the theme again. Please try deactivating all plugins for testing purpose and check your site. To know more about plugin conflict with our themes please follow the link below.
https://catchthemes.com/wordpress-tutorials/how-to-check-for-plugin-conflicts-with-our-themes/
If the issues still persists please let me know.

Regards,
Tikaram

[kjt825]

Ref:  drlawrencescott.com  So, I deleted the theme from my list, downloaded a fresh copy, installed it and disabled all of my plug-ins.  The problem is still there.  Please note that it’s only not working on the Home menu of mobile devices; if I go directly to another page on the site, the menu works fine.

Note:  After trying everything suggested, I just purchased the pro version; while the menu issue is gone, another whole set of more issues arose, so I just reverted back to the free version —  just need the mobile menu issue fixed.

Thanks again, Ken

[tikaram]

@kjt825 :  I will contact you shortly.

Regards,
Tikaram

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