I tried testing to see if another plugin might be the problem: I disabled all the other plugins except the Essential Grid and switched to the default WP them Twenty Fifteen. The EG worked with all the plugs as I reactivated them. But when I switched back to Rock Star Pro, the Essential Grid stopped working again.
I especially have this problem in Chrome. Just now it loaded correctly in Safari and Firefox, but previously it did not load there either…so I don’t know why now it is working. My colleague also had the problem so it isn’t just me….
Hello arianekirtley, well that’s all a bit strange i use chrome and I have no problem to open it. I also see the spinner but for just milliseconds after that i see fast all content. I think sometime can be a problem with slow hosting or poor connection. Please wait an expert answer here, im just a simple participant. In the timeframe please delete all chrome cache and try again to load the page.
Although the problem may not be caused by outdated theme, I highly recommend you to update the theme to the latest version (2.2.5). Your site is currently running on version 2.1.6. The error is appearing from the plugin itself. Please contact plugin support regarding the issue. Let me know if you have any more issues.