[cfresh]

So I saw that there was an update for the catchboxpro theme. I looked through my emails and found my download link from when I purchased catchboxpro. I clicked it and it said invalid download and then I went to the homepage. I checked my account dashboard and nothing is there to download. How can I get the latest version of the theme I purchased?

[Sakin]

@cfresh: It’s fixed. Now check your account.

[cromlechenterprise]

Hey there, I also cannot update the catchboxpro theme from my account. When I log into my account there is no available download. Thanks in advance for your support.

[Sakin]

@cromlechenterprise: Fixed

[cromlechenterprise]

Thanks, all up to date and much appreciated for the quick response.

[Sakin]

@cromlechenterprise: thanks for your appreciation.

[eipmail]

I’m having the same problem with my account and the Simple Catch Pro theme. It says there is an update but there’s no file and no way for me to update.

[lasleym]

I would like to exo eipmail’s concern. I too have been told there is an update for Simple Catch Pro but cannot find it under my account.

Thank you.

[Sakin]

@eipmail and @lasleym: I just confirmed with the sales and they have fixed it.

If anyone have account issues please contact to sales directly through http://catchthemes.com/contact-us/ . This way it will be faster.

[stu]

I received my confirmation email with my download link. When I click on the link, it says the download is invalid. Can I get a new link?

[Sakin]

@stu: Can you send me your username. You have to download it from your account http://catchthemes.com/my-account/

[Peter]

Hi Sakin I have no download links of my paid themes in my account control panel / dashboard. ( should be CBpro mustang and everest), I also contacted one of my colleagues who I referred CT’s to ( they have some paid themes too) and he has no access to updates in his account either. Is there a issue with our accounts status, my oldest theme was march 2013, so not up for renewal yet. Please advise, thanks Pete

[Sakin]

@Peter: Yes there were major changes in the theme subscription. We changed all subscription to auto expire. So, that no one will be charged for auto renewal. Now, all the subscription is manual renewal. In this process, few account has been conflicted with the new system. So, you have to contact our sales team to restore it for your at http://catchthemes.com/contact-us/

Sorry all for the trouble.

[josedebenidorm]

Hey there, I also cannot update the catchboxpro theme from my account. When I log into my account there is no available download. Thanks in advance for your support.

[Sakin]

@josedebenidorm: Sorry, can you check now.

[EpicDreamer]

Hello, same problem as above: I can’t update Catch Box Pro. There is no link on my account page. username is [email protected] Thanks!

[Sakin]

@EpicDreamer: I just check in your account and it’s fine.

[EpicDreamer]

Thanks Sakin. It was fixed by Sangeeta in the sales dept.

[Sakin]

@EpicDreamer: Nice. Yes you should directly contact sales for any account issues. Thanks.

[sross00]

I never received an e-mail to download Catch Mustang.

[Author]

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