Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 28, 2017 at 5:19 pm #127028
    fmck718
    Participant

    Hi,
    Hoping you can help. At some point, the Featured Slider images stopped displaying in Google Chrome for my website – ourladyofsorrowsschool.org. (The Slider works correctly on Safari.)

    Here’s a screenshot of what I see in Google Chrome – https://snag.gy/qHd6uk.jpg
    And, here’s how it’s supposed to look (via Safari) – https://snag.gy/paXz0V.jpg

    Can you help?

    Thank you.
    FM

    November 28, 2017 at 11:57 pm #127043
    tikaram
    Participant

    @fmck718 : Its displaying in chrome as well when I checked it from my end but the problems seems to be with the image file size that you using. The slider image is nearly of 1MB(megabytes). This will reduce the performance of your site badly. Please try reducing the file size of slider images to as low as possible. If the problem still persist after reducing the slider image file size you will need to check for plugin conflict with our themes. Please follow this link to know more about plugin conflict with our themes.

    Regards,
    Tikaram

    December 10, 2017 at 12:33 am #127722
    fmck718
    Participant

    Hi – I reduced the file size of all the slider images. The problem then appears to go away for a bit (i.e. the page displays correctly), but the issue recurs whenever I check back after a little while.

    At this point, I’d prefer to just lose the slider altogether and go with a static hero image. Is that possible? I’ve tried using just one slide within the Featured Slider, but the arrows still show up on the right side of the hero image – even though there aren’t any other slides. (See lower right corner of this screenshot – https://snag.gy/043jIe.jpg)

    Please help.

    Thanks.
    FM

    December 11, 2017 at 3:16 am #127775
    tikaram
    Participant

    @fmck718 : Please try clearing the cache of your site. If you would like to hide the arrow from your slider, go to Appearance => Customize => Additional css and add the following css.

    #slider-nav {
	display:none;
}

    Let me know if you need further assistance.

    Regards,
    Tikaram

    December 12, 2017 at 11:36 pm #127897
    fmck718
    Participant

    Hi,
    It’s still not working. Please see the attached screenshot – https://snag.gy/oVYOaM.jpg

    How can this be fixed?

    Thank you.
    FM

    December 14, 2017 at 1:29 am #128022
    tikaram
    Participant

    @fmck718 : Please try disabling all plugins and follow this link to know more about plugin conflict with our theme. Try changing the image file name from HERO-1140×450-AcadExcl-0917_tiny.png to a simpler name with alphabetical characters only. Let me know if the problem still persist.

    Regards,
    Tikaram

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Viewing 6 posts - 1 through 6 (of 6 total)
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