Thanks for your reply. I have not customized or edited any of the template files. I had two plugins but I deactivated them and still see the issue. I also tried using the parent theme but still see the issue. Does it sound like I am using the correct dimensions/parameters for the images (1920×1080 and 240dpi)? I plan on upgrading to the paid version of the theme but I don’t think that has anything to do with this issue in particular. Any suggestions are greatly appreciated.
Rgards,
Rich