[Android]

Hi Skanda, Yes it worked straight away :-), thank you for your expertise and willingness to help. I am OK up to a point with wordpress and editing code but was at a loss as where to even start. Very much appreciated. Is there anywhere where I can make a small contribution for your time and effort.

Also thank you for your quick and efficient reply, fantastic support service.

Yours all the best Andy

[Android]

PS here’s a link to the image of the phone and how it displays the website.

https://www.dropbox.com/s/mkad9u1uyucwn4f/WIN_20180820_19_38_46_Pro.jpg?dl=0

note how the orange background only displays down the right hand side when in portrait mode.

[Android]

Thanks for all the help and advice, it seems that all the problems were being caused by using the “theme options” in the Appearance menu rather than the “Customiser” also in the appearance menu. Using the Theme option seems to break things and not be able to save settings made where as via the Customiser everything seems to be working oK So for anyone else having the same problem Avoid using the “Theme options in the Appearance menu.

Thanks again Mahesh for your help and patience.

Andy

[Android]

Hi Manhesh, I spoke to soon I’m afraid, all the settings have reset themselves to their default status. I think the issue, (whatever it is) is more fundamental. I’m sure that if the problem with none of the settings not saving could be solved it would probably sort out all the other issues, like not being able to select a layout or the slider not working.

It does seem to be a rather odd problem! Any help or advice would be greatly appreciated. Yours Andy

PS the settings went wrong when I tried to use a different layout this reset the slider!! weird!

[Android]

Hi Mahesh, OK I went through the process again twice, on the second attempt the settings seemed to have saved and it now appears to be working YAY!!. I’ll let you know over the next few days if it remains stable. Can we leave the ticket open for a few days and I’ll get back t you.. Quite odd becasue I haven’t done anything that I had not already tried before several times. Must be a glitch in the my system perhaps ?

The next thing I need to do is remove the page title & text that appears on the slides ( text of the chosen page) I’ll have a look into this unless you have any suggestions of the best way to do this . would it be by using some custom CSS?

You’ve been so helpful . and I really like this theme if I can get it to work as it should it will be great.

Yours gratefully

Andy

[Android]

Hi Mahesh, thank you for getting back to me so promptly, the only message I get is the following when I try to use the featured page slider and make the required settings ( which don’t appear to save)

“You have selected Page Slider but you haven’t added the Page ID in “Appearance => Theme Options => Featured Slider => Featured Page Slider Options””

However I have tried this several times, maybe I’m missing something? I’m pretty sure I’m not, I’ve been using WordPress and plugins to build 15 or so sites and so well past the novice stage. Having said that I could be doing something wrong? Do you want to have a look in the back end/ as its all very mysterious and the issue is very random.

One question I have is there are two places to access the settings Customizer and the Theme options, could this be causing a problem, setting them in two places? although this would not account for the “not saving” thing which is happening in general? Anything I can do to help just let me know.

Much appreciated, Andy

[Author]

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