[JRegunathan]

Hello,

I have purchased and downloaded Clean Education Pro and have my site almost completely finished, but today I tried to update to the latest version of WordPress and I am unable to. I get the following error message:

Downloading update from https://downloads.wordpress.org/release/wordpress-4.8.1-partial-0.zip…

Unpacking the update…

The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-admin/includes/update-core.php

Installation Failed

I have not touched the includes folder or the update-core file so I am wondering why there is a problem with these files. Please advise if there is a glitch with the files I downloaded and/or how to fix this so I may update to the latest version of WordPress. Thank you

[tikaram]

@jregunathan : The solution is to reset the file permissions on the core files. Please contact your web hosting server support and ask them to fix file permissions as it seems like a Permission issue.

Regards,
Tikaram

[theresa phelan]

This is happening to me too. Apparently it has to do with the upgrade folder having the same name as the old version. Apparently we have to ftp to our website hosting service and change the name of the old version’s folder? Seems like updates should have a folder with a slightly different name so we don’t have to do this.

[tikaram]

@tphelan : Please Install Catch Web Tools plugin and activate Catch Updater Module.
https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8
Let me know if you need further assistance.

Regards,
Tikaram

[Author]

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