[Glen Pavelich]

Is there any reason this theme would work on my local wamp server but not work on the server.
I installed it and it simply wouldn’t work. Showed a white blank page.
I flipped to another Catch template and that worked just fine.
Does it conflict with classic editor and page builder.

Update: It is not a conflict with any plug ins. I loaded a fresh WP install in a test folder and ONLY activated this template. I get a 500 Internal Server Error.

[Glen Pavelich]

The site is now working. It was a php error. The server set the PHP to v5.6.40 and it worked. Looks like this template doesn’t like PHP 7.3.3. I thought this was a relatively new template. Should it not be using the latest php?

[Skandha]

@fireflywebs: It is working fine at my end and I am using Php Version 7.3.2. I will look into the issue and get back to you soon.

Kind Regards,
Skandha

[Glen Pavelich]

Thanks.. And there are plugins that I need to use that will not work with this older version of php so it’s important I be able to upgrade it.

The site (in test version on this same server) is:
http://test.hoffmannholderinsurance.ca/

[Glen Pavelich]

Did you find anything yet?

[Skandha]

@fireflywebs: Hello there,
I checked at my end with the latest php version and theme was running fine without any issues.500 Internal Server Error could mean a lot of things. I might mean you will need to increase the RAM. We will need to debug the issue. For that I will need both you WP Admin and FTP Credentials. Let me know what you would like to do.

Kind Regards,
Skandha

[Glen Pavelich]

Where do I send the credentials?
Do you want it in the error state or in the lowered php state?

[Skandha]

@fireflywebs: Hello there,
I got the credentials and I have removed that reply of yours.

Also can you put your site in the error state so that I can debug it?

Kind Regards,
Skandha

[Glen Pavelich]

Good Morning. The site is now in error state. We are working in completely opposite time zones. I hope you can look into this before your day is done there.

[Skandha]

@fireflywebs: Hello Glen,
I am currently looking into the issue. I will update you soon.

Kind Regards,
Skandha

[Skandha]

@fireflywebs: Hello Glen,
The issue has been fixed. There was an unwanted code in the theme due to which the error was showing up. I have fixed the issue and uploaded the theme on your site. Let me know if everything is working fine now.

Kind Regards,
Skandha

[Glen Pavelich]

Yes it is working thanks. But how were you able to get the header image to position without it becoming larger and not fitting in the container? I switched to child theme and the header image is too large. I tried cropping and skip cropping.

G

[Glen Pavelich]

Update. I found a support question for another theme I had this issue with and your reply for NepalBuzz Pro was

.custom-header {
height: 450px;
}

This works to a point but the media text box drops to the bottom.

[Skandha]

@fireflywebs: Hello Glen,
Can you paste the link of the original header image so that I can check the issue out?

Kind Regards,
Skandha

[Glen Pavelich]

http://test.hoffmannholderinsurance.ca/wp-content/uploads/2019/07/header-image2.jpg

I did get this cropped to work pretty well. We have this going on another thread as well for some reason.

https://catchthemes.com/support-forum/topic/header-image-19/#post-178073

[Skandha]

@fireflywebs: Hello Glen,
Are all your issues resolved?

Kind Regards,
Skandha

[Glen Pavelich]

Posted in https://catchthemes.com/support-forum/topic/header-image-19/#post-178073
One remaining.
Thanks for you prompt attention to my support needs.

G

[Skandha]

@fireflywebs: Hello Glen,
I have replied to you on that thread.

Kind Regards,
Skandha

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