[Alisson]

Hi from France !

Following the purchase of the pro version, I have 2 problems:

1. I created a site with the free version of Photofocus Blocks. I then purchased and installed my new Photofocus Blocks Pro theme. In my admin, I find myself with 2 themes, 1 in the free version on which I built my site, and 1 in the Pro version, which is displayed as a new site to build (it did not replace my existing free theme). How do I proceed ?

2. When I enter my license number to activate the Pro version, a message tells me that the license does not match.

Please process my request quickly, I am currently blocked in continuing the development of my website. Thank you.
Alisson

[Sakin]

Hi Alisson,

The Photofocus Blocks Pro theme comes with the Photofocus Blocks Pro theme and FSE Pro plugin. So, go to your account at https://catchthemes.com/my-account/ and you will see the license key for the Photofocus Blocks Pro theme and the FSE Pro plugin.

You can add License key for the Photofocus Blocks Pro theme from “Appearance => Photofocus Blocks Pro License”
You can add a License key for the FSE Pro plugin from “Plugins => FSE Pro Plugin License”

Let me know if you still have issues.

Regards,
Sakin

[Alisson]

Hello Sakin,

Your answer does not answer my problem.
My problem is that when I install the pro version, it does not replace the free version. So everything I have already created on the free version is not “copied” to the Pro version.
And regarding the key, I was able to activate the one for the FSE Pro plugin, but not the one for Photofocus Blocks (“the license does not match”).

Thank you.

Alisson

[Sakin]

Hi Alisson,

Yes, that is the issue of the Blocks themes when you upgrade from Free to Pro, you need to copy and paste the front page blocks. So, I can help with this one. For the license key, it should work. Let me check that. You will get email from support.

Regards,
Sakin

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