June 7, 2019 at 12:54 am #174338gmcdParticipant
I log into my account here and when I go to download the free “Catch Updater” on the checkout page I get the message that I need to login in order to download it even though I already am logged in.
So I click on the “My Account” which should take me to my account since I’m already logged in but I get taken to a login page. So I try to login with the correct email and password and I get an error code that says I’m using the wrong credentials even though I am not.
So I try several times and I am unable to login in order to download the plugin.
Here’s a screen grab from within my account when I’m logged so you can see I actually am able to login:
Screen grab of the Checkout page:
Error message I get after entering my correct information and it says I need to login even though I was before I came to the Checkout page:
Screen grab of the error message I get after I try to login with the correct username and password:
After this happens and I can’t login on this page, I to another page on the site and I’m logged in.
Can you tell me how I can login on the Checkout page in order for me to be able to download the Catch Updater plugin?
Thanks.June 7, 2019 at 1:36 am #174347SkandhaParticipantJune 7, 2019 at 1:37 am #174348MichaelParticipant
Hi mate – I’m just a fellow user and while I have no idea how to answer your question – I can tell you that if you add the CATCH WEB TOOLS plugin (which you can do direct from wordpress) then catch up[dater is included and you can activate it there.
Give it a ago at any rate.June 7, 2019 at 1:37 am #174349June 7, 2019 at 2:02 am #174356gmcdParticipant
That worked. Thanks!June 9, 2019 at 8:47 pm #174507SkandhaParticipant
@gmcd: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble,
I have a quick request: could you please leave an honest review?
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know.
- The topic ‘Not able to download free Catch Updater’ is closed to new replies.