Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #174338
    gmcd
    Participant

    I log into my account here and when I go to download the free “Catch Updater” on the checkout page I get the message that I need to login in order to download it even though I already am logged in.

    So I click on the “My Account” which should take me to my account since I’m already logged in but I get taken to a login page. So I try to login with the correct email and password and I get an error code that says I’m using the wrong credentials even though I am not.

    So I try several times and I am unable to login in order to download the plugin.

    Here’s a screen grab from within my account when I’m logged so you can see I actually am able to login:
    Logged into my account on Catch Themes

    Screen grab of the Checkout page:
    Checkout page where it shows I'm not logged in even though I am

    Error message I get after entering my correct information and it says I need to login even though I was before I came to the Checkout page:
    Error message that says I need to login even though I am

    Screen grab of the error message I get after I try to login with the correct username and password:
    Error message after trying to login with correct username and password

    After this happens and I can’t login on this page, I to another page on the site and I’m logged in.

    Can you tell me how I can login on the Checkout page in order for me to be able to download the Catch Updater plugin?

    Thanks.

    #174347
    Skandha
    Keymaster

    @gmcd: Hello there,
    This is strange.
    You can download our Catch Web Tools which has the Catch Updater Module in it.

    You will have additional features as well.

    Let me know if this works out!
    Kind Regards,
    Skandha

    #174348
    Michael
    Participant

    Hi mate – I’m just a fellow user and while I have no idea how to answer your question – I can tell you that if you add the CATCH WEB TOOLS plugin (which you can do direct from wordpress) then catch up[dater is included and you can activate it there.
    Give it a ago at any rate.

    #174349
    Michael
    Participant

    haha @Skandha beat me to it by one minute !

    #174356
    gmcd
    Participant

    That worked. Thanks!

    #174507
    Skandha
    Keymaster

    @gmcd: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble,
    I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/simple-persona/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know.

    Kind Regards,
    Skandha

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Not able to download free Catch Updater’ is closed to new replies.